Summary
Overview
Work History
Skills
Languages
References
Timeline
Generic

Cacilda Rodrigues

Brisbane,QLD

Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced office environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Dedicated, Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Expertise in mathematics and finance-related initiatives.

Overview

2
2
years of professional experience

Work History

Administrative Assistant/Office Claims Representative

Superior Foods
Brisbane, QLD
08.2023 - Current
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Negotiated settlements for uncomplicated claims in accordance with actual company liability.
  • Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
  • Ensured timely submission of required documentation from claimants prior to approval of payment.
  • Processed a high volume of claims efficiently while maintaining quality standards.
  • Maintained detailed records of all communication with customers, claimants, providers, and internal departments.

Routing Specialist/Dispatch Clerk

Superior Foods
Brisbane, QLD
03.2023 - 08.2023
  • Filled customer orders and transported items to delivery platform, meeting company standards for safety, security and timeliness.
  • Updated and input route information into computer system on daily basis.
  • Coordinated with warehouse personnel to ensure timely loading of vehicles prior to departure.
  • Provided training support for new drivers in the use of navigation systems and routing software applications.
  • Communicated regularly with drivers regarding any changes in their assigned routes or pickup and delivery locations.
  • Implemented changes in response times or delivery schedules based on changing customer needs.

Sales Assistant

Farmers
Nelson, New Zealand
10.2021 - 02.2023
  • Answered incoming telephone calls to provide store, products and services information.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.
  • Conducted periodic audits of merchandise pricing accuracy.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Resolved customer complaints in a timely manner.

Latter Day Saints Missionary

The Church of Jesus Christ of Latter Day Saints
Hamilton, New Zealand
02.2020 - 08.2021
  • Visited with housebound individuals to offer physical assistance, social interaction and emotional support.
  • Assisted with administrative tasks such as filing, data entry.
  • Gave presentations on religious topics at conferences.
  • Participated in service projects throughout the local area.
  • Conducted outreach activities such as door-to-door visits, street preaching, and distributing religious literature.
  • Planned special events for holidays or special occasions that focused on spreading the gospel message.

Latter Day Saints Missionary

The Church of Jesus Christ of Latter Day Saints
Cebu, Philippines
11.2019 - 02.2020
  • Initiated projects such as building houses for families affected by natural disasters or creating programs that provide educational opportunities for underprivileged children.
  • Supported people going through difficult times by offering counseling, supplies and housing.
  • Taught English to non-native speakers in a variety of settings.
  • Transported food, water and other items to serve residents in remote areas.
  • Worked closely with translators to assist with communication and translation of scripture for community members speaking Bisaya.

Skills

  • Office Administration
  • Bookkeeping
  • Data Entry
  • Information Security

Languages

English
Native/ Bilingual
Bisaya
Limited

References

References available upon request.

Timeline

Administrative Assistant/Office Claims Representative

Superior Foods
08.2023 - Current

Routing Specialist/Dispatch Clerk

Superior Foods
03.2023 - 08.2023

Sales Assistant

Farmers
10.2021 - 02.2023

Latter Day Saints Missionary

The Church of Jesus Christ of Latter Day Saints
02.2020 - 08.2021

Latter Day Saints Missionary

The Church of Jesus Christ of Latter Day Saints
11.2019 - 02.2020

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Cacilda Rodrigues