Summary
Overview
Work History
Education
Skills
Timeline
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Cadell Tapa

Cadell Tapa

Auckland

Summary

A dynamic and ambitious Customer Service Specialist with 2 years of comprehensive experience in relationship building, sales, inbound and outbound calls, and consistently meeting business and individual KPIs. Leveraging diverse industry experience in retail, hospitality, and manufacturing, I bring a unique perspective and adaptable skill set. My primary objective is to secure a full-time position where I can expand my skills and knowledge, contributing to long-term career growth and success.

Overview

5
5
years of professional experience

Work History

Sales Consultant - BYD

Andrew Simms
11.2023 - Current
  • Use of the dealer drive system on a day-to-day basis (Autoplay)
  • Collaborated with our Business Manager to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Customer objection handling - closed sales by overcoming objections and delivered high-quality service by addressing customer concerns
  • Ensure Monthly KPI’s are achieved
  • Maintain an in-depth knowledge of the brands products to provide recommendations and answer customer questions
  • Performing basic housekeeping duties to ensure that the showroom is well-maintained
  • Ensure documentation for vehicle sales is correctly completed
  • Generating and following up on leads
  • Managing inbound and outbound calls and emails
  • Developed strong relationships with clients, resulting in a customers referrals.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.

Sales Representative

Spark NZ
02.2022 - 03.2023
  • High level product knowledge on current and future tech
  • Problem-solving and trouble shooting
  • Dealing with customer pains with certain tech
  • Demonstrating with customers how to operate and understand the product/service
  • Assisting with customers payment plans and finding a more affordable solution
  • Customer privacy and data protection
  • Safeguarding customer information by following the correct security procedures.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Host/ Bartender

Cordis Hotel
02.2021 - 12.2021
  • Excellent customer service
  • A creative flair to assist in developing cocktails and beverage products that are innovative and profitable
  • Maintain strict compliance with Liquor laws and regulations
  • Eagerness to learn and assist all Outlets as required
  • Loads of charisma that will naturally engage with our guests and provide them with upbeat, lively and uniquely local, Kiwi service.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Host/Wait Staff Member

Sky City
02.2020 - 11.2020
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Assisted in training new waitstaff members to improve team performance and maintain high levels of service quality.

Crew Member

McDonalds
07.2019 - 01.2020
  • Greet customers, record orders, serve food and beverages with consistently positive and helpful attitude, including answering questions about the menu
  • Input orders into a point scale system and accept payment through register, calculating change accurately and quickly as required
  • Work in a team environment in kitchen
  • Prepare foods at a fast high standard through safety procedures and sanitary requirements
  • Communicating with team members and management.

Education

NCEA Level 1, 2, 3 -

Avondale College
01.2019

Skills

  • Customer service focused
  • Sales and Negotiation
  • Business Decision making
  • Excellent Communication skills
  • Proficient in building and maintaining strong customer rapport
  • Analytics
  • Problem solving
  • Strategic thinking
  • MS Office suite
  • IT Savy
  • Self-driven
  • Team player

Timeline

Sales Consultant - BYD

Andrew Simms
11.2023 - Current

Sales Representative

Spark NZ
02.2022 - 03.2023

Host/ Bartender

Cordis Hotel
02.2021 - 12.2021

Host/Wait Staff Member

Sky City
02.2020 - 11.2020

Crew Member

McDonalds
07.2019 - 01.2020

NCEA Level 1, 2, 3 -

Avondale College

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Cadell Tapa