Xiaofei Huang
Massey Auckland,AUK
Summary
Enthusiastic gate agent and customer service agent, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of my job and tasks and training. Motivated to learn and grow.
Diligent COVID-19 Contact Tracer lends expert assessment and monitoring for patients and close contacts. Detail-oriented approach to assessing, tracking and managing complex health surveys and exposure data. Adept at maintaining and organizing daily interactions with affected persons, providing education and information regarding mandated policies and recommended measures. Expert navigation of complex contact-tracing software, systems and policy to safely streamline healing process.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Gate Agent
Air New Zealand Ltd
Mangere, AUK
10.2018 - Current
- Managed passenger check-in by verifying customers' travel documentation.
- Follow precision time line deliver on time departures, turnaround flights.
- Thorough understanding of CARINA platform (manual entry based) to correctly record gating procedures.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Communicated with site personnel by relaying information via radio calls.
- Monitored gate areas and addressed security situations with management.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
COVID-19 Response Frontline Case Investigator
CBG Researches
Auckland, AUK
01.2022 - Current
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Collected and recorded information in electronic medical records.
- Used Digital Island and Salesforce.
Accredited Interpreter and Translator
Self-Employed
Auckland, AUK
12.2015 - 10.2019
- Replicated flow, style and overall meaning of original texts.
- Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
- Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
- Translated documents in English and Chinese.
- Listened to non-Chinese video dialogue and developed translation into target language to prepare subtitle scripts.
- Supported operations by translating key departmental documents such as Ministry of Justice and legal materials into English and Chinese.
Script Translator
World TV Ltd
Auckland, AUK
03.2013 - 12.2015
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Positioned as go-to person for up to [Number] staff members, troubleshooting complex administrative and training issues promptly.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Participated in cross-functional team-building activities.
Education
Certificate I - Professional Interpreting And Translating
NAATI
Deakin Bachelor's of Management Studies - Marketing And Economics
University of Waikato
Hamilton, WKO06.2008
Skills
- Schedule Coordination
- Bilingual in English and Chinese
- Healthy living plans
- Reasoning ability
- Teambuilding
- Good Telephone Etiquette
- Multitasking Abilities
- Decision Making
- Active Listening
- Dependable and Responsible
Certification
- Certified Aero Bridge Driver, Air New Zealand Ltd
- Certified Domestic and International Check-in, Air New Zealand Ltd
Timeline
COVID-19 Response Frontline Case Investigator
CBG Researches
01.2022 - Current
Gate Agent
Air New Zealand Ltd
10.2018 - Current
Accredited Interpreter and Translator
Self-Employed
12.2015 - 10.2019
Script Translator
World TV Ltd
03.2013 - 12.2015
Certificate I - Professional Interpreting And Translating
NAATI
Bachelor's of Management Studies - Marketing And Economics
University of Waikato
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