Cailin Tamika Pennisi
Lower Hutt,Wellington, New Zealand
Summary
Strategic professional elevating operational standards to enhance team and business performance. Communicates clear expectations and vision to achieve measurable goals in complex environments. A leader inspiring teams and capitalizing on opportunities to enhance business profile and influence.
Overview
1
1
Certification
7
7
years of post-secondary education
10
10
years of professional experience
Work History
Bartender
Yenda Hotel
Yenda
02.2026 - 08.2026
- Delivered prompt, attentive bar service during high-volume shifts, anticipating guest needs and coordinating with kitchen and waitstaff to ensure seamless service.
- Crafted specialty cocktails and curated beverage selections, enhancing guest satisfaction while upholding presentation standards and adhering to safety and hygiene regulations.
- Enhanced guest experiences by recommending personalized beverage pairings, leveraging menu expertise to drive sales and foster repeat patronage.
- Streamlined bar operations by implementing efficient workflow strategies during peak periods, leading to smoother service delivery and positive guest feedback.
MANAGER / EMPLOYEE
Hartley Fresh
Hartley, NSW
09.2023 - 02.2026
- Mentored and trained new employees on company policies and procedures, enhancing their understanding and integration into the team.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Monitored team productivity and performance to support goals.
- Communicated plans and actions to meet departmental goals.
- Mentored and trained new employees on company policies and procedures.
- Assigned, prioritized, and delegated tasks to departmental employees, ensuring efficient workflow and accountability.
- Communicated plans and actions to meet departmental goals, fostering alignment and clarity within the team.
LABOURER
Mighty Trades
Bathurst, NSW
02.2023 - 09.2023
- Dug ditches or trenches using shovels and equipment, meeting grade specifications.
- Performed manual labor tasks such as digging ditches, lifting objects and shoveling materials.
- Collaborated with team members to achieve project goals. in diverse environment with various employees.
- Unloaded equipment and transported materials efficiently to various site locations, facilitating timely project progress.
- Maintained all safety protocols while working on job sites, including wearing personal protective gear.
- Assisted in construction by carrying materials and tools to designated areas, supporting overall project completion.
STORE MANAGER
Oliviers
Lithgow, NSW
01.2021 - 02.2023
- Led and motivated team members, fostering a collaborative environment that enhanced store productivity and efficiency.
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Resolved conflicts and addressed problems for team members and customers, ensuring a positive shopping experience.
- Mentored new employees on store policies and procedures, facilitating their integration and performance in roles.
BARTENDER
Lithgow Bowling Club
Lithgow, NSW
02.2021 - 03.2022
- Cultivated positive relationships with customers and staff to enhance overall bar experience.
- Managed multiple tasks simultaneously while ensuring a professional atmosphere during peak hours.
- Maintained organization of bar area during peak hours and cleaned during busy hours.
- Delivered prompt and attentive customer service by responding to requests efficiently.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
ASSISTANT MANAGER
Woolworths
Katoomba, NSW
11.2019 - 01.2021
- Trained new employees in product knowledge and customer service protocols to improve customer interactions.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Oversaw daily operations of the store, managing staff and inventory to ensure smooth functioning.
- Conducted new employee training and performance reviews to enhance team capabilities and track progress.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
WAITRESS-TRAINEE
Kahh Wahh Inn
Lithgow, NSW
01.2019 - 11.2019
- Multi-tasked efficiently in fast-paced environment to ensure seamless service.
- Applied food handling and sanitation procedures to ensure compliance with safety and health regulations.
- Demonstrated ability to multi-task efficiently in a fast-paced environment.
- Adjusted to changing circumstances in a busy dining environment. to changing order requests or special dietary needs of customers.
- Learned proper food handling and sanitation procedures for safety and health regulations compliance.
- Addressed customer complaints professionally, enhancing guest satisfaction.
BAKERY WORKER
Donut King
Lithgow, NSW
04.2016 - 02.2019
- Restocked shelves with freshly baked items throughout the day to maintain optimal customer supply.
- Decorated cakes with icings and toppings according to customer specifications.
- Created visually appealing displays of bakery items in order to attract customers attention.
- Created visually appealing displays of bakery items in order to attract customers' attention.
- Inspected quality of raw materials in production processes to guarantee freshness of baked goods.
- Followed Health Department regulations in the handling of food products and sanitation procedures.
Education
Year 12
Lithgow High School
Lithgow 01.2014 - 11.2020
Skills
- Team leadership, Decision-making, Staff management, Safety compliance, Time management
- Relationship building, Adaptability
- Vendor management
- Clear communication
- Relationship building
- Adaptability
- Problem solving
Certification
- RSA/RGC
- Tab Corp Training
- First Aid
- Food Safety Certificate
- Food Safety Supervisor
- White Card
- Forklift Licence
Timeline
Bartender
Yenda Hotel
02.2026 - 08.2026
MANAGER / EMPLOYEE
Hartley Fresh
09.2023 - 02.2026
LABOURER
Mighty Trades
02.2023 - 09.2023
BARTENDER
Lithgow Bowling Club
02.2021 - 03.2022
STORE MANAGER
Oliviers
01.2021 - 02.2023
ASSISTANT MANAGER
Woolworths
11.2019 - 01.2021
WAITRESS-TRAINEE
Kahh Wahh Inn
01.2019 - 11.2019
BAKERY WORKER
Donut King
04.2016 - 02.2019
Year 12
Lithgow High School
01.2014 - 11.2020