Caitlin Coates
Maroochydore,Sunshine Coast
Overview
8
8
years of professional experience
Work History
Server
The Balkan
Banff, Alberta, Canada
10.2023 - 10.2025
- Worked as a server in one of Banff’s TripAdvisor Top 3 restaurants, delivering high-end, full-service dining. Regularly managed six-table sections while keeping service relaxed, efficient, and personable. Built strong menu and wine knowledge to confidently guide guests and ensure a great overall experience.
Hospitality All-Rounder
Surf-Inn
Figuria Da Foz, Portugal
07.2023 - 10.2023
- Volunteered at a surf inn supporting daily operations, including preparing breakfast and family-style dinners for up to 20 guests. Assisted with housekeeping and cleaning to maintain a comfortable, welcoming space for guests. Helped with guest check-ins and basic admin duties as needed.
Events Team Member
Hamilton Island
Hamilton Island, Whitsundays
08.2020 - 07.2023
- Worked events handling bar, café, waitstaff, and banquet duties. Set up, served, and cleared efficiently while maintaining high customer service standards. Adapted to fast-paced, varied event environments as needed.
Duty Manager
Monica’s Eatery
02.2019 - 02.2020
- Worked as a Duty Manager after obtaining my New Zealand Duty Manager Licence, overseeing day-to-day venue operations. Managed staff rosters, cash handling and end-of-day cash ups, while ensuring smooth service delivery. Supported and ran events, acting as the main point of contact on shift.
Bartender
Mantaray Restaurant and Bar
07.2018 - 01.2019
- Strong focus on cocktails in a face paced environment, as well as having exceptional wine, spirits and beer knowledge.
Fine Dining Server
Gover St. Bistro
01.2018 - 07.2018
- Working at Gover St Bistro I was required to work as a fine dining server as well as assist in running events and private functions,.
Fine Dining Server
Qualia Resort
07.2017 - 01.2018
- This role involved providing exceptional dining experience at the highest level, this included a la cate and degustation menus.
Education
Bachelor of Applied Hospitality & Tourism Management -
Pacific International Hotel Management School (PIHMS)
11.2019
Skills
- Confident in customer service
- Eye for detail
- Strong communication skills
- Ability to handle high pressure environments
- Organizational skills
Accomplishments
• Eminence award for excellence in service, Hamilton Island Enterprise 2022
• Eminence award for excellence in service, Qualia Resort 2018
• Excellence in Housekeeping Award, PIHMS 2018
• Excellence in Service Award, PIHMS 2017
• Catholic Church Scholarship, 2016
• Six-Star Scholarship, 2016
• Eminence award for excellence in service, Qualia Resort 2018
• Excellence in Housekeeping Award, PIHMS 2018
• Excellence in Service Award, PIHMS 2017
• Catholic Church Scholarship, 2016
• Six-Star Scholarship, 2016
References
References upon request
Timeline
Server
The Balkan
10.2023 - 10.2025
Hospitality All-Rounder
Surf-Inn
07.2023 - 10.2023
Events Team Member
Hamilton Island
08.2020 - 07.2023
Duty Manager
Monica’s Eatery
02.2019 - 02.2020
Bartender
Mantaray Restaurant and Bar
07.2018 - 01.2019
Fine Dining Server
Gover St. Bistro
01.2018 - 07.2018
Fine Dining Server
Qualia Resort
07.2017 - 01.2018
Bachelor of Applied Hospitality & Tourism Management -
Pacific International Hotel Management School (PIHMS)