Summary
Overview
Work History
Skills
References
Certification
Timeline
Generic

Caitlin Gilling-Bayliss

31 Fitzherbert Avenue West Harbour

Summary

Dynamic bar assistant with Compass Group NZ, recognized for enhancing customer satisfaction through exceptional service and effective upselling techniques. Proven reliability and teamwork skills led to increased sales and efficient operations. Adept in alcohol awareness and maintaining a safe environment, while fostering positive relationships with customers and colleagues alike.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bar Assistant

Compass Group NZ
03.2023 - Current
  • Contributed to increased sales by upselling premium beverages and promoting special offers.
  • Provided support during special events, coordinating with event organizers for seamless execution of beverage services.
  • Increased overall efficiency by maintaining accurate records of daily transactions using POS systems.
  • Managed cash transactions accurately, maintaining proper documentation for end-of-shift reconciliations.
  • Maintained a clean and organized bar area, adhering to health and safety regulations.
  • Developed rapport with customers, fostering a welcoming atmosphere and encouraging repeat business.
  • Assisted in training new staff members, ensuring they were knowledgeable about menu items and bar procedures.
  • Supported a positive work environment by maintaining open communication with colleagues and actively addressing any issues or concerns as they arose.
  • Enhanced customer satisfaction by providing efficient and friendly service at the bar.
  • Replaced empty kegs and soda syrups.

Live-In Nanny

Glen Bramhall
08.2019 - 03.2023
  • Prepared nutritious meals and snacks, adhering to dietary restrictions or preferences as needed.
  • Maintained a clean living space by performing light housekeeping duties such as laundry, dishes, and tidying up play areas.
  • Created a positive atmosphere in the home that fostered trust between the nanny, parents, and children alike.
  • Assisted parents in managing schedules and appointments, ensuring smooth family operations.
  • Adapted swiftly to changes in family dynamics or schedules, demonstrating flexibility and resourcefulness in providing high-quality childcare services.
  • Ensured children''s safety and well-being with thorough supervision during indoor and outdoor playtime.
  • Managed behavioral issues effectively, implementing appropriate disciplinary actions in line with parental guidelines.
  • Fostered emotional growth and social skills through consistent daily routines and clear communication.
  • Supported academic success by assisting with homework assignments and reinforcing school lessons at home.
  • Developed creative solutions to keep children entertained during downtime while also promoting cognitive growth through stimulating activities like puzzles or crafts projects.
  • Played games, worked on puzzles, and read books to young children.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.

Babysitter

Kayla Vollmer
07.2019 - 02.2022
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.

Skills

  • Alcohol awareness
  • Stock rotation
  • Teamwork
  • Customer service
  • Time management
  • Reliability
  • Fast-paced environment
  • Bar organization
  • Teamwork and collaboration

References

Bar supervisor at Compass Group NZ

Tiani Tawha-021 022 68605

Client:

Glen Bramhall- 022 045 2372

Certification

License Controller Qualification (LCQ)- NZ school of food and wine

Timeline

Bar Assistant

Compass Group NZ
03.2023 - Current

Live-In Nanny

Glen Bramhall
08.2019 - 03.2023

Babysitter

Kayla Vollmer
07.2019 - 02.2022

Similar Profiles

CREATE PROFILE
Caitlin Gilling-Bayliss