Caitlin Hunter
Palmerston North Central,Palmerston North, New Zealand
Summary
I am a conscientious, punctual, and trustworthy. individual dedicated to achieving goals. Currently seeking employment in a customer service capacity to enhance my skills. My strong interpersonal skills have received commendation, characterized by courtesy and
an open-minded approach. I am adept at working independently and am recognized as a diligent individual unafraid of tackling challenges head on
Overview
2
2
years of professional experience
Work History
Call Center Representative
New Zealand Taxi Communictions
, Palmerstn North
09.2022 - Current
- In my role as a Customer Service Agent, promptly addressing incoming calls from clients with a professional and courteous demeanor
- My responsibilities include efficiently handling taxi bookings, ensuring accuracy and customer satisfaction throughout the process.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Customer Service Representative
One4All
Palmerston North Central, Palmerstn North
02.2022 - 08.2022
- Proficiency in making outbound calls to both new and existing donors.
- My organization's mission of supporting individuals with disabilities. Additionally, I confidently engaged donors in conversations about our initiatives, effectively asking for their support in contributing to our cause.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Some College (No Degree) - CERTIFICATE IN BUSINESS AND ADMINISTRATION LEVEL 4
Universal College Of Learning
Palmerston North, NZSkills
- Customer Service
- Data Entry
- Communicating with clients
- Call Center Customer Service
- Problem-solving skills
- Product Knowledge
- Customer communications
- Time Management
- Collaboration
- Active Listening
References
References available upon request.
Timeline
Call Center Representative
New Zealand Taxi Communictions
09.2022 - Current
Customer Service Representative
One4All
02.2022 - 08.2022
Some College (No Degree) - CERTIFICATE IN BUSINESS AND ADMINISTRATION LEVEL 4
Universal College Of Learning
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