Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Jackson

New Plymouth,TKI

Summary

Dynamic professional with a proven track record at Air New Zealand, excelling in relationship building and strategic planning. Enhanced team productivity through effective project management and conflict resolution. Recognised for driving service improvements and fostering collaboration, ensuring exceptional customer experiences while maintaining high attention to detail.

Overview

5
5
years of professional experience

Work History

Customer Service Agent

Air New Zealand
07.2022 - Current
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Regional Lounge Leader

Air New Zealand
01.2025 - 07.2025
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Assisted with new hire processing and existing training programs.
  • Increased team productivity by streamlining communication and implementing effective project management strategies.
  • Evaluated customer needs and feedback to drive product and service improvements.

Barista

Big Jim's Cafe
04.2022 - 07.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Barista

The Hanger
01.2022 - 04.2022
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Barista

Starbucks
12.2021 - 02.2022
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Restaurant Server

Deluxe Diner
02.2021 - 11.2021
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.

Barista

Starbucks
12.2020 - 02.2021
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Cleaner

Compass Group NZ
08.2020 - 12.2020
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Education

High School Diploma -

New Plymouth Girls' High School
New Plymouth, NZ
11-2020

Skills

  • Relationship building
  • Conflict resolution
  • Strategic planning
  • Attention to detail
  • Time management

Timeline

Regional Lounge Leader

Air New Zealand
01.2025 - 07.2025

Customer Service Agent

Air New Zealand
07.2022 - Current

Barista

Big Jim's Cafe
04.2022 - 07.2022

Barista

The Hanger
01.2022 - 04.2022

Barista

Starbucks
12.2021 - 02.2022

Restaurant Server

Deluxe Diner
02.2021 - 11.2021

Barista

Starbucks
12.2020 - 02.2021

Cleaner

Compass Group NZ
08.2020 - 12.2020

High School Diploma -

New Plymouth Girls' High School

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