Caitlin Leslie
Auckland
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude to make a difference for Aotearoa. Willingness to learn and thrive in challenging role by taking on responsibilities to meet team goals, aligning with a strong passion for health and well-being.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Mercy Radiology
10.2022 - Current
- Facilitating effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Adaptability through working across several Auckland branches.
- Providing friendly, comprehensive administrative duties for patients and coordinating their care proactively.
- Enhancing patient satisfaction by efficiently managing front desk operations and addressing inquiries in a timely and detailed manner.
Shift Supervisor
Starbucks
08.2021 - Current
- Collaborating with store manager to develop strategies for boosting overall store and employee success.
- Implementation of new company procedures and policies to ensure successful uptake.
- Providing ongoing support to employees during challenging situations, offering problem-solving techniques to improve outcomes.
- Coordinating with contractors when necessary for timely task completion.
- Implementing training programs for new hires, ensuring seamless, valuable integration into the team.
- Managing, coaching and supporting baristas alongside preparation, ordering and administrative duties.
- Managing shift operations smoothly through ordering and administrative duties.
Retail Assistant (Supervisor)
Rebel Sport
10.2019 - 08.2021
- Providing high level of customer service to each customer, stock management, refund processing.
- Processing transactions accurately and with high level of detail to each customer, balancing cash registers at the end of each shift.
- Collaborating with team members to accomplish sales goals and improve overall store performance through exceptional customer service.
Education
Bachelor of Health Science - Population Health
University of Auckland
02.2024
High School Diploma -
Westlake Girls' High School
11.2020
Skills
- Strong ability to organise and prioritise tasks in fast-paced environments through effective time management and multitasking
- Attention to detail in coordinating patient files, emails, consistently seeking opportunity to improve efficiency
- Excellent verbal and written communication skills through articulation of key ideas and active listening
- Supporting team members, patients and customers to navigate resolutions and provide point-of-contact in wide range of scenarios
- Te tiriti o Waitangi knowledge in health context
- Population health, equity and health policy alongside project management knowledge relating to determinants of health
Affiliations
- Spreading the joy of food through cooking.
- Any kind of physical activity to improve the mind and body.
- Travelling New Zealand and beyond
References
Paige Alvrez | Reception Manager - Mercy Radiology
Allegra Henry | Shift Supervisor - Starbucks
Timeline
Medical Receptionist
Mercy Radiology
10.2022 - Current
Shift Supervisor
Starbucks
08.2021 - Current
Retail Assistant (Supervisor)
Rebel Sport
10.2019 - 08.2021
Bachelor of Health Science - Population Health
University of Auckland
High School Diploma -
Westlake Girls' High School
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