Caitlin Loynes
Summary
Dynamic professional with a proven track record at JayJays, adept in enhancing customer experience and streamlining retail operations. Excelled in inventory control and customer service, significantly boosting customer satisfaction. Skilled in problem-solving and fostering team collaboration. I am a highly motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
JayJays
01.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Baker & Cafe Assistant
Muffin Break Bayfair
07.2021 - 01.2023
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Managed customer service operations, including taking orders and resolving complaints.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Lab Technician
Pinpoint Labs
02.2021 - 05.2021
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
Chilled & Frozen Assistant
New World
01.2020 - 12.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
Education
Certificate in Business (Small Business) - Business
TANZ Ecampus
New Zealand12.2021
High School Diploma -
Te Puke High School
Te Puke, NZ12.2020
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
Timeline
Assistant Store Manager
JayJays
01.2023 - Current
Baker & Cafe Assistant
Muffin Break Bayfair
07.2021 - 01.2023
Lab Technician
Pinpoint Labs
02.2021 - 05.2021
Chilled & Frozen Assistant
New World
01.2020 - 12.2020
Certificate in Business (Small Business) - Business
TANZ Ecampus
High School Diploma -
Te Puke High School
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