Summary
Overview
Work History
Education
Skills
Programs
Timeline
Generic

Caitlin Mackay

Yaldhurst,Chch

Summary

Motivated and detail-oriented professional currently pursuing a Bachelor of Digital Screen for Game Art, with additional studies in Graphic Design and Project Management at Southern New Hampshire University. Possesses an Associate Degree in Media Arts and Animation, coupled with hands-on experience in customer service and veterinary assistance. Adept at addressing client needs with patience and expertise, and skilled in a wide range of processes including office procedures, animal restraint, and laboratory techniques. Proven ability to work independently and collaboratively, with a strong foundation in both creative and technical fields.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

VCA Animal Hospital of Los Gatos
Los Gatos
07.2022 - 08.2024
  • Proactively handled customer service responsibilities which included warmly welcoming visitors, promptly addressing phone queries, and assisting clients in navigating examination spaces for their pets
  • Efficiently performed scheduling duties, appointment confirmation, outbound call follow-ups, fee presentations and explanations. Oversaw medical record management and hospital maintenance.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

Wagly Pet Hospital and Resort
06.2021 - 07.2022

Kennel Attendant

SBAH
San Jose, USA
01.2015 - 04.2016

Retail Associate

Old Navy
San Jose, USA
10.2015 - 01.2016

Grooming Receptionist

Paws Crossing
Campbell, USA
09.2014 - 01.2015

Veterinarian Assistant, Externship

Central Animal Hospital
San Jose, USA
01.2014

Education

Diploma, Veterinarian Assistant Program -

Animal Behavioral College
12.2014

AA, Media Arts & Animation -

Art Institute of Sunnyvale
12.2012

Skills

  • Paperwork Processing
  • Appointment Scheduling
  • Data Entry
  • Product Knowledge
  • Complaint resolution
  • Data Collection
  • Call Management
  • Account updating
  • Scheduling
  • Proofreading
  • Customer Relationship Management (CRM)
  • Account Management
  • Administrative Support
  • Project management abilities
  • Call triaging
  • Multi-Task Management
  • Critical Thinking
  • Customer Education
  • Team Development

Programs

  • Maya
  • Photoshop
  • Illustrator
  • MS Suite
  • After Effects
  • Manga Studio

Timeline

Customer Service Representative

VCA Animal Hospital of Los Gatos
07.2022 - 08.2024

Customer Service Representative

Wagly Pet Hospital and Resort
06.2021 - 07.2022

Retail Associate

Old Navy
10.2015 - 01.2016

Kennel Attendant

SBAH
01.2015 - 04.2016

Grooming Receptionist

Paws Crossing
09.2014 - 01.2015

Veterinarian Assistant, Externship

Central Animal Hospital
01.2014

Diploma, Veterinarian Assistant Program -

Animal Behavioral College

AA, Media Arts & Animation -

Art Institute of Sunnyvale

Similar Profiles

CREATE PROFILE
Caitlin Mackay