Caitlin Mackay
Yaldhurst,Chch
Summary
Motivated and detail-oriented professional currently pursuing a Bachelor of Digital Screen for Game Art, with additional studies in Graphic Design and Project Management at Southern New Hampshire University. Possesses an Associate Degree in Media Arts and Animation, coupled with hands-on experience in customer service and veterinary assistance. Adept at addressing client needs with patience and expertise, and skilled in a wide range of processes including office procedures, animal restraint, and laboratory techniques. Proven ability to work independently and collaboratively, with a strong foundation in both creative and technical fields.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
VCA Animal Hospital of Los Gatos
Los Gatos
07.2022 - 08.2024
- Proactively handled customer service responsibilities which included warmly welcoming visitors, promptly addressing phone queries, and assisting clients in navigating examination spaces for their pets
- Efficiently performed scheduling duties, appointment confirmation, outbound call follow-ups, fee presentations and explanations. Oversaw medical record management and hospital maintenance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Wagly Pet Hospital and Resort
06.2021 - 07.2022
Kennel Attendant
SBAH
San Jose, USA
01.2015 - 04.2016
Retail Associate
Old Navy
San Jose, USA
10.2015 - 01.2016
Grooming Receptionist
Paws Crossing
Campbell, USA
09.2014 - 01.2015
Veterinarian Assistant, Externship
Central Animal Hospital
San Jose, USA
01.2014
Education
Diploma, Veterinarian Assistant Program -
Animal Behavioral College
12.2014
AA, Media Arts & Animation -
Art Institute of Sunnyvale
12.2012
Skills
- Paperwork Processing
- Appointment Scheduling
- Data Entry
- Product Knowledge
- Complaint resolution
- Data Collection
- Call Management
- Account updating
- Scheduling
- Proofreading
- Customer Relationship Management (CRM)
- Account Management
- Administrative Support
- Project management abilities
- Call triaging
- Multi-Task Management
- Critical Thinking
- Customer Education
- Team Development
Programs
- Maya
- Photoshop
- Illustrator
- MS Suite
- After Effects
- Manga Studio
Timeline
Customer Service Representative
VCA Animal Hospital of Los Gatos
07.2022 - 08.2024
Customer Service Representative
Wagly Pet Hospital and Resort
06.2021 - 07.2022
Retail Associate
Old Navy
10.2015 - 01.2016
Kennel Attendant
SBAH
01.2015 - 04.2016
Grooming Receptionist
Paws Crossing
09.2014 - 01.2015
Veterinarian Assistant, Externship
Central Animal Hospital
01.2014
Diploma, Veterinarian Assistant Program -
Animal Behavioral College
AA, Media Arts & Animation -
Art Institute of Sunnyvale
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