Caitlin Norman
Queenwood,WKO
Summary
Resourceful Duty Manager trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of quick thinking, knowledge of people and ability to motivate staff to work together to achieve targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Duty Manager
Hamilton Pools
, Hamilton
06.2023 - 07.2024
- Developed and implemented customer service improvement strategies.
- Maintained accurate records of staff attendance, shifts and cash handling
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Scheduled and organized daily shift rotations for a team of up to 15 employees.
- Ensured adherence to health and safety regulations throughout the premises.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Provided training sessions for new staff members on company policies and procedures.
- Organized employee appraisals, providing feedback where necessary.
- Monitored performance of staff members, offering advice where appropriate.
- Responded promptly to any emergency situations that arose during shifts.
- Conducted lifeguard training sessions on water rescue techniques, first aid procedures and CPR certification requirements.
- Inspected swimming areas regularly for water quality, equipment conditions and safety hazards.
Intern
Duoplus
, Hamilton
03.2023 - 07.2023
- Developed content strategy for website optimization and SEO campaigns.
- Analyzed competitor websites to identify areas of improvement for increased visibility in search engine results.
- Created meta tags, titles, alt text, and other HTML elements to improve website ranking.
- Conducted keyword research to determine relevant terms and phrases for organic search engine optimization.
- Optimized existing content with targeted keywords and phrases to increase search engine rankings.
- Monitored web analytics data to measure the effectiveness of SEO strategies.
- Researched topics to ensure the accuracy of information for articles.
- Submitted finished pieces on time and within budget parameters.
- Created and revised articles that fit clients needs.
- Edited content for grammar, clarity, accuracy, consistency, and style.
Technical Lifeguard
Hamilton pools
, Hamilton
11.2021 - 06.2023
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Provided assistance to swimmers of varying skill levels.
- Enforced all safety regulations and posted rules for patrons.
- Performed regular cleaning and maintenance of pool equipment.
- Assisted with swim lessons for guests and members of the facility.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Organized recreational activities such as water polo and volleyball games.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Developed a comprehensive training program for new lifeguards.
- Responded quickly to medical emergencies in the pool area.
- Managed and oversaw aquatics facilities.
Barista
St Andrews Sport and Fishing Club Cafe
02.2021 - 06.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Waitress
Shiraz Indian Restaurant
, Dargaville
11.2020 - 01.2021
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Organized take-out orders efficiently according to customer requests.
Barista/Waitress/Bartender
Found: Cafe, Restaurant and Bar
, Waiheke Island
01.2020 - 06.2020
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Served alcoholic beverages responsibly following state laws and local ordinances.
- Assisted with catering orders for corporate clients or private parties upon request.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
Food Preparation Worker
Kauri Coast Pizzeria
, Dargaville
03.2019 - 12.2019
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Measured ingredients required for specific food items being prepared.
- Sliced cooked meats for sandwiches and salads as well as carved roasts at carving stations in the kitchen.
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Carried out routine maintenance on kitchen appliances such as dishwashers and stoves.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Assisted other cooks in preparing salads, sandwiches, desserts and appetizers.
Library Assistant Volunteer
Dargaville Public Library
, Dargaville
01.2015 - 01.2019
- Assisted patrons in locating books, magazines, and other library materials.
- Organized shelves by Dewey Decimal System.
- Shelved returned items and checked for damages.
- Processed new materials including labeling and shelving.
- Provided reference assistance to patrons using online databases and print resources.
- Checked out library materials to patrons with valid identification cards.
- Answered patron inquiries regarding library services, policies, and procedures.
- Maintained circulation records of library materials manually or electronically.
- Performed basic computer operations such as word processing, emailing, and data entry.
- Instructed patrons on the use of computers and other equipment within the facility.
Caravan Door Manufacturer
Norman Kitchen Designs
, Dargaville
01.2016 - 10.2018
- Performed preventative maintenance on machinery and equipment used in the manufacturing process.
- Conducted daily safety inspections of workstations and reported any potential hazards to management.
- Implemented cost-effective solutions to reduce waste while maintaining high production standards.
- Assisted in troubleshooting issues that arose during the manufacturing process.
- Inspected finished goods prior to shipment and ensured they met quality standards.
- Met or exceeded target for on-time customer shipments.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
Volunteer Cinema Worker
Dargaville Anzac Theater
, Dargaville
01.2016 - 01.2018
- Verified tickets and directed customers to their seats.
- Ensured the safety of patrons by monitoring activities inside and outside the cinema.
- Stocked concession stands with food, drinks, and other items for sale.
- Cleaned auditoriums after each movie was shown.
- Greeted customers in a friendly manner upon entering the theater.
- Assisted with special promotional events such as charity screenings or family days at the theater.
- Provided customer service support including answering questions, resolving complaints, and responding to requests from patrons.
- Performed cashier duties such as taking payments, counting money, and making change.
- Swept food, debris and trash off of lobby and movie room floors.
Education
Bachelor of Business - Major in Public Relations & Minor in Writing Study
University of Waikato
Hamilton04-2024
High School Diploma -
Dargaville High School
Dargaville11-2019
Skills
- Business Administration
- Conflict Resolution
- Financial Reporting
- Cash Management
- Performance Management
- Customer Service
- Time Management
- Relationship Building
- Employee Development
- Team Supervision
- Work Planning and Organization
- Attention to Detail
- Employee engagement
- New Employee Training
- Service Management
- Operational Efficiency
- Quality Assurance
- Motivational Leadership
- Policy Enforcement
Affiliations
- Writing
- Reading
- Gardening
- Painting
- Travelling
Certification
- Restricted Drivers License - 1R
- Pool Lifeguarding Practicing Certificate
- Chemical Handling and Storage Certificate
- Fire Warden Certificate
Accomplishments
- School Prefect - Dargaville High School
- Vulnerable Children's Act Champion - Hamilton Pools
Languages
Japanese
Elementary
References
References available upon request.
Timeline
Duty Manager
Hamilton Pools
06.2023 - 07.2024
Intern
Duoplus
03.2023 - 07.2023
Technical Lifeguard
Hamilton pools
11.2021 - 06.2023
Barista
St Andrews Sport and Fishing Club Cafe
02.2021 - 06.2021
Waitress
Shiraz Indian Restaurant
11.2020 - 01.2021
Barista/Waitress/Bartender
Found: Cafe, Restaurant and Bar
01.2020 - 06.2020
Food Preparation Worker
Kauri Coast Pizzeria
03.2019 - 12.2019
Caravan Door Manufacturer
Norman Kitchen Designs
01.2016 - 10.2018
Volunteer Cinema Worker
Dargaville Anzac Theater
01.2016 - 01.2018
Library Assistant Volunteer
Dargaville Public Library
01.2015 - 01.2019
Bachelor of Business - Major in Public Relations & Minor in Writing Study
University of Waikato
High School Diploma -
Dargaville High School
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