Caitlin O’Callahan
CHRISTCHURCH,CAN
Summary
Resourceful professional skilled in emergency procedures and conflict resolution. Experience in customer service within high-pressure environments, consistently delivering exceptional support and ensuring passenger safety while maintaining compliance with regulations.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Jetconnect New Zealand
09.2025 - Current
- Provided exceptional customer service during flights and on the ground.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Flight Attendant
Jetstar New Zealand
06.2022 - 09.2025
- Anticipated passenger needs to enhance comfort and create enjoyable flight experiences.
- Responded effectively to medical emergencies, ensuring passenger safety and well-being during flights.
- Assisted passengers with efficient boarding and deplaning procedures, contributing to overall flight schedule adherence.
- Adhered to safety regulations and company policies consistently.
Emergency Communicator
New Zealand Police
07.2019 - 06.2022
- Managed emergency phone calls, efficiently gathering essential information to support timely response.
- Provided service and focused attention to callers, ensuring effective communication during critical situations.
- Collaborated effectively with diverse coworkers to resolve service-related issues.
- Coached and guided junior communication staff, fostering skill development and improving team responsiveness.
Legal Secretary
Patient & Williams
07.2016 - 07.2019
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
- Organized case files and maintained accurate record-keeping systems.
- Scheduled appointments and maintained calendars for multiple attorneys.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
Education
Cashmere High School
01-2011
Skills
- Emergency procedures
- First aid certification
- Safety compliance
- Customer service
- Customer relationship management
- Multitasking and organisation
- Problem-solving
- Teamwork and cooperation
- Administrative tasks
- Professional appearance
Timeline
Flight Attendant
Jetconnect New Zealand
09.2025 - Current
Flight Attendant
Jetstar New Zealand
06.2022 - 09.2025
Emergency Communicator
New Zealand Police
07.2019 - 06.2022
Legal Secretary
Patient & Williams
07.2016 - 07.2019
Cashmere High School