Caitlin Rongo
Papakura
Summary
Hello, I started my career in Hospitality in 2007, moving into the Building Industry as Office Administration for PlaceMakers in 2011, Telesales Representative in 2012, progressing into Estimations in 2013. In 2014 I started working in Freight & Logistics for Geodis Wilson as Key Accounts Sales Support. In 2015 I moved on to work for The Car Distribution Group as Auckland Wharf Operations Administrator, Customer Service Operations Administrator in 2016 at another branch until I moved to Australia in 2019. I started working at Youi Insurance there as a Sales Advisor. After getting homesick I returned to New Zealand at The Car Distribution Group settling in as their Receptionist/Accounts Payable at the end of 2019, I officially took over Accounts Payable 2022. I am looking for a long-term role where I can use my experience to help my community and make a difference in peoples lives, I believe I am perfect for this role.
Overview
19
19
years of professional experience
Work History
Accounts Payable, Receptionist
The Car Distribution Group
10.2019 - Current
- First point of contact for our Head Office meeting and greeting contractors, customers and visiting staff in a friendly professional manner. Managing all front desk operations coordinating incoming calls, mail, emails, visitors, and deliveries with knowledgeable assistance.
- Helped maintain office and site security by monitoring visitor access, issuing gate cards. Ensuring contractors are up to date with our Health & Safety policies and procedures, taking them through an induction when required.
- Screening clients collecting their vehicles on site
- Processing the weekly Road User Charges for our entire fleet, assign these to the correct drivers
- Inventory management and ordering of office supplies, stationery and uniforms ensuring availability while reducing waste and cost.
- Implemented new procedures for visitor check-in processes, enhancing security and operational flow.
- Trained junior reception staff on office protocols and customer service standards to ensure consistency.
- Resolved client concerns promptly, contributing to improved client relations and retention rates.
- Kept reception area clean and neat to give all visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards for Team Leaders & Management
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Managing 3000-4000 invoices monthly receiving, processing, verifying and reconciling invoices. Ensuring accurate data is entered into our accounting system with the correct coding. Complying with financial policies and regulations, assisting our Finance Manager with annual audits. Ensuring timely payments, reducing late fees processing 20th payment runs and maintaining financial records.
Sales Advisor
Youi Insurance
02.2019 - 10.2019
- Attending to a high volume of Outbound and Inbound calls from new and existing clients
- Strong attention to detail ensuring accurate data entry
- Liaising with my Team Manager and General Manager for coaching and eeping up to date with new processes, ongoing training and product knowledge
- Achieving team and personal KPI’s and goals
- Using soft sales techniques ensuring I am still providing outstanding customer service which will always be my focus
- Delivered exceptional customer service and product knowledge to enhance client satisfaction.
- Analyzed customer needs and tailored insurance solutions for optimal coverage.
- Resolved customer inquiries and complaints promptly, maintaining high service standards.
Customer Service Administration
The Car Distribution Group
08.2016 - 02.2019
- Managing my own portfolio of Key Account customers ensuring delivery and operational communications and expectations were met and exceeded
- Processing movements, quotes, redirections, cancellations, delivery ETA’s and general queries with accurate data entry. Most were time sensitive press movements and large-scale rental movements and de-fleets.
- Gathering crucial data through two systems for reports daily and monthly
- Working with and alongside our large team including Management offering operational support
- Attending to a high demand of phone calls and emails from customers and staff accurately and clearly convey client requests, and ensuring their requests were promptly actioned.
Customer Service Coordinator
The Car Distributioin Group
07.2015 - 08.2016
- First point of contact for our Office, assisting clients with all their queries and paperwork requirements
- Gathering system data and formatting it into readable worksheets for our damage team
- Ensuring all Customs/MPI paperwork is processed efficiently to avoid any delays and disruption
- Building and maintaining a close professional relationship with staff of the Ports of Auckland and Customs Brokers
- Adhering to the strict safety protocols at the Ports Of Auckland
- Building delivery sheets for vehicles ready for transport off the wharf for our Operations team, drivers and staff
- Reading vessel arrival information and formatting this into readable data for customers and colleagues
Key Accounts Sales Support
Geodis Wilson
03.2014 - 06.2015
- I worked alongside a very large team and closely with the Key Account Manager. I gained experience on Import and Export freight both Air and Sea ensuring all MPI and Shipping paperwork was processed promptly and correctly. Each week I distributed readable customer KPI reports. I was the first point of contact for our Key Account customers who varied from time sensitive medical suppliers to high fashion brands.
Estimating Co-ordinator
PlaceMakers
05.2013 - 03.2014
- I was promoted to Estimations in May 2013 where I processed building plans for pricing, communicated directly with suppliers, prepared quotes for presentation, processed and filed all documentation into our system correctly, raising sales orders as well as working with other branches to further my training and knowledge.
Telesales Representative
PlaceMakers
01.2012 - 05.2013
- I was offered this role when finishing temping at Frame and Truss. Here I enjoyed working directly with a large team gaining valuable knowledge of the building industry. My role was customer focused fast paced and high pressured. I organised quotes, processed and picked orders, organised deliveries, receipted incoming calls and emails accurately, sourced special goods, kept track on stock levels, kept up to date with health and safety procedures, actively attended product training seminars, direct sales which included cash handling and providing support to the team when required.
Office Administrator
PlaceMakers
06.2011 - 12.2011
- I enjoyed learning about the building industry at PlaceMakers Frame & Truss, I provided customer service and general office support via phone and email, accurately receipted plans for Manufacture into our system, plan processing and handling, communicating with colleagues, customers, and suppliers at each stage of the build, loading deliveries into our system, processing “Producer Statements” and sending to clients on site, assisting our Accountant with data entry and end of Month reports.
Barista
Pizza Box
03.2008 - 06.2011
- I was a head barista at this busy local family owned cafe/restaurant. Opening and closing the restaurant, cashing up at the end of each day, managing all front of house operations all while providing exceptional customer service to new and regular customers.
Robert Harris
01.2007 - 03.2008
- Working in Hospitality helped me build the foundations of my working career, I gained valuable skills which I continue to use today particularly in the customer service side.
Education
High School Diploma -
Papakura High School
Auckland, NZ12-2007
No Degree - Certificate in Travel
Manukau Institute of Technology
Auckland, NZ06-2010
No Degree - Certificate in Tourism Customer Services
Manukau Institute of Technology
Auckland, NZ11-2009
No Degree - Certificate in Incoterms
Independent Verification Services
Auckland, NZ10-2014
No Degree - Certificates in Microsoft Excel Beginners-Advanced
Manukau Institute of Technology
Auckland, NZ04-2013
Skills
- Experienced in providing effective customer service for over 19 years, I ensure each client has a positive natural interaction with me
- Clear written and verbal English, fast and accurate keyboard skills
- Skilled in learning software applications
- Strong communication and active listening skills
- Natural ability to work independently and alongside a large team
- Reliable and punctual
- Strong co-ordination skills and multitasker
- Know when to ask for assistance or feedback
- Forward thinker and self-starter
- Well presented, clean and tidy and very organised
- Takes pride in my work and shows a genuine interest in the business and colleagues
- High attention to detail and a positive attitude
- Eager to learn and improve my skills as I enjoy a challenge
- Natural ability to remain calm in high pressure environments
- Proficient in meeting deadlines
- Good knowledge in New Zealand geography
- Confident working with high volume calls and emails
Timeline
Accounts Payable, Receptionist
The Car Distribution Group
10.2019 - Current
Sales Advisor
Youi Insurance
02.2019 - 10.2019
Customer Service Administration
The Car Distribution Group
08.2016 - 02.2019
Customer Service Coordinator
The Car Distributioin Group
07.2015 - 08.2016
Key Accounts Sales Support
Geodis Wilson
03.2014 - 06.2015
Estimating Co-ordinator
PlaceMakers
05.2013 - 03.2014
Telesales Representative
PlaceMakers
01.2012 - 05.2013
Office Administrator
PlaceMakers
06.2011 - 12.2011
Barista
Pizza Box
03.2008 - 06.2011
Robert Harris
01.2007 - 03.2008
High School Diploma -
Papakura High School
No Degree - Certificate in Travel
Manukau Institute of Technology
No Degree - Certificate in Tourism Customer Services
Manukau Institute of Technology
No Degree - Certificate in Incoterms
Independent Verification Services
No Degree - Certificates in Microsoft Excel Beginners-Advanced
Manukau Institute of Technology
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