Caitlin Taiapo
Auckland,AUK
Summary
Motivated and resourceful Supply Chain and Logistics specialist with over 7 years of expertise managing customs compliance, inventory control, customer service and transportation logistics. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader, Logistics
Mainfreight
Auckland, 2013
02.2018 - 08.2018
- Coordinated treatment and placement activities while supervising a team of 13
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
- Maintained and updated systems to drive communication with internal and external customers.
- Fostered positive employee relationships through communication, training and development coaching.
- Analyzed client orders and available personnel to plan and execute within client needs and expectations.
Site Logistics Manager
Mainfreight
Islington, Christchurch
08.2018 - 12.2018
- Liaised between clients and management to provide client feedback and resolve inquiries.
- Addressed client questions and resolved complaints related to products, services and accounts.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Drove customer escalations to resolution by engaging directly with clients.
- Developed, implemented and monitored programs to maximize customer satisfaction.
- Supervised team of 13 customer service and front-line personnel, meeting needs of more than 11 customers per day.
- Implemented weekly KPI’s into warehouse
- Established new systems ( SAP) into Mainfreight system.
- Weekly analyzing of efficiencies
- Responsible for some of New Zealand’s largest companies.
National Logistics Specialist
Mainfreight
Highbrook, Auckland
12.2018 - 12.2019
- Processed sales orders and completed bookkeeping, purchasing, tracking and credit application tasks.
- Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
- Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.
- Scheduled shipments to customer warehouses via in-house tracking system.
- Automated office operations, managed client correspondence and supplied record tracking and data communication services.
- Organized and maintained order documentation.
- Aided senior leadership with report generation to utilize process improvements.
- Teamed with freight forwarder to verify correct times and reduce delayed or early bookings.
- Managed inbound and outbound delivery schedules for optimal flow of goods.
- Provided product shipment delivery quality control, eliminating downtime to maximize revenue.
- Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
- Conducted inventory checks and resolved discrepancies.
- Responded to inquiries from both external and internal customers, resulting in decrease in calls to help desk.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Eliminated process discrepancies, directed budget and personnel by establishing supply/inventory control management functions.
- Negotiated rates to cut costs and benefit corporate partnerships.
- Improved lines of communication between company and customers.
- Worked with team members to improve process integration and flow.
- Strengthened integrity, developing organization systems for records, reports and agendas.
National Logistics Manager
Mainfreight
Highbrook, Auckland
12.2019 - 11.2021
- Developed and maintained systems and processes to move domestic and international freight at best cost to achieve business objectives.
- Identified and resolved shipping and packaging errors.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Conducted research on logistics operations and performed literature reviews, interviews and site visits.
- Managed high-performing team of 15 workers to enhance quality and safety of internal freight systems.
- Managed multiple small and large-scale projects in cross-functional environment.
- Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
- Drafted shipment reports to inform management and clients.
- Created and enforced policies and procedures for entire logistics team.
- Led and managed projects to support logistics efforts and plans.
- Updated customers and interdepartmental employees on critical shipments upon request.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Worked collaboratively with customers and staff at various levels.
- Maintained high standards of internal and external customer service.
- Managed day-to-day shipping and receiving, typically overseeing more than 500 packages in 24-hour period.
- Managed purchases by making initial assessments, selecting suppliers and meeting support requirements.
- Reconciled shipment data between multiple systems to maintain alignment.
- Coordinated with freight forwarders to expedite international shipments.
- Collaborated effectively in cross-functional team-oriented environment.
- Consistently met company and department objectives within budget and time constraints.
- Implemented ordering, tracking and billing systems and associated processes to streamline procedures.
Australasian Logistics Executive
Mainfreight
Highbrook, Auckland
11.2021 - 08.2022
- Performed continuous cold calling to build strong sales pipeline.
- Boosted distribution points by effectively evaluating sales numbers and incorporating strategic savings initiatives to increase profits.
- Provided guidance and leadership to 15 employee supply chain team.
- Collaborated with cross-functional divisions managers and manufacturing to develop chain efficiencies.
- Fostered strong relationships with local and national vendors and suppliers.
- Facilitated effective inventory flow and value management while keeping essential items and supplies on hand.
- Enforced safety regulations and protocols to improve driver and warehouse personnel safety.
- Developed organizational policies and methods to optimize purchasing and invoicing operations, resulting in increased revenue.
- Negotiated with established and developing customers to achieve profitable rates and client satisfaction.
- Followed established procedures and protocols regarding loads to promote integrity of shipments.
- Managed financial budget, successfully administering cost-saving initiatives to enable growth.
- Developed and executed effective business plans to achieve revenue goals.
- Managed logistical operations and handled supply chain, inventory maintenance and distribution, contract negotiations and acquisitions.
- Updated internal tracking and reporting systems throughout shift to maintain accuracy in sales data.
- Developed and maintained strong rapport with vendors and freight carriers to foster efficient operations.
- Guided warehouse personnel in fostering cost reduction while maintaining superior quality in tasks.
- Reviewed invoices and shipping manifests to ensure full compliance with local customs and international regulations.
- Implemented process improvements to reduce stock shortages and ensure timely inventory replenishment.
- Facilitated inventory turnover by accurately recording supply levels.
- Managed complex emotional customer situations promptly and professionally.
- Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status.
- Handled and prioritized high call volumes and customer inquiries.
- Successfully negotiated favorable agreements with vendors, capitalizing on valuable network of business relationships.
Supply Chain Engagement Manager
KML Retail Management
Mangere, Auckland
02.2023 - Current
- Leveraged data analytics tools to uncover insights about customer behavior that can be used for decision making.
- Collaborated with cross-functional teams including product managers, developers, designers, marketers.
- Documented best practices for engagement management processes across the organization.
- Led regular meetings with internal teams as well as external customers and partners.
- Assessed customer feedback on performance metrics to identify areas of improvement.
- Developed and executed engagement strategies to ensure timely completion of projects.
- Analyzed customer requirements, identified potential risks and created mitigation plans.
- Maintained positive relationships with stakeholders through effective communication and collaboration.
- Created detailed documentation such as business cases, project plans, process flows.
- Monitored progress against goals and milestones, communicated updates to the team and client stakeholders.
- Identified opportunities for improvement in existing processes and proposed innovative solutions.
- Implemented change management practices to ensure smooth transition from old systems to new ones.
- Worked with cross-functional team members to manage entire sales process.
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Collected and analyzed market research data for use in forecasting.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
Education
Level 1 -3 NCEA -
Haeata Community Campus
01.2018
Skills
- Freight Cost Reporting
- Site Visits
- Warehouse Organization
- Logistics Coordination
- Distribution and Warehousing
- Replacement Orders
- Distribution Reporting and Documentation
- Daily Operations Management
- Complex Negotiations
- Customer Feedback
- International Shipments
- Continuous Improvement Projects
- Hazardous Material Handling
- Inventory Reconciliation
- Profit and Loss Management
- Shipment Updates
- Outgoing Shipments Oversight
- Supply Chain Coordination
- Fleet Dispatching
- Data Interpretation
- Warehouse Inspections
- Warehouse Safety Programs
- Workforce Management
- Emergency Operating Procedures
- Improvement Recommendations
- Logistics and Supply Chain Software
- Inventory Management Software
- Process Monitoring
- Logistics Processes Planning
- Operations Control
- Product Transportation
- Reports Generation
- Staff Training
- Overseeing Daily Activities
- Inventory Control
- Evaluating Employee Work
- Teamwork and Collaboration
- Issue Resolution
- Administration and Bookkeeping
- Coaching and Mentoring
- Team Building
- Shipping and Receiving
- Problem-Solving
- Attention to Detail
- Goal Setting
- Service Level Agreements
- Driver Scheduling
- Asset Allocation
Accomplishments
- Coast to Coast winner 2018
- Young leaders of services academy leader
- 2018 Duke of Edinburg bronze and silver
Certification
- Forklift
- Picker
- Reach
- Level 3 first aid
- AP
Languages
English
Native/ Bilingual
Maori
Native/ Bilingual
Reference
John Vanderwee - Mainfreight Warehousing Manager PH: 021 086 37587
Marylou Mcdonald - KML Retail Management Finance Manager PH: 021 432 165
Timeline
Supply Chain Engagement Manager
KML Retail Management
02.2023 - Current
Australasian Logistics Executive
Mainfreight
11.2021 - 08.2022
National Logistics Manager
Mainfreight
12.2019 - 11.2021
National Logistics Specialist
Mainfreight
12.2018 - 12.2019
Site Logistics Manager
Mainfreight
08.2018 - 12.2018
Team Leader, Logistics
Mainfreight
02.2018 - 08.2018
Level 1 -3 NCEA -
Haeata Community Campus
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