Caitlyn Ah Loo
Porirua,Wellington
Summary
Gifted applying for this role, I will be willing and able to bring 3-4 years of hospitality experience known for consistently exceeding performance targets and surpassing guest and team expectations, reliable and team-oriented professional dedicated to upholding brand missions and values.
Overview
3
3
years of professional experience
Work History
Guest Service Agent
Rydges Hotel
06.2023 - 06.2024
- Cultivated a professional network with tour operators and event managers to provide exclusivity for guests.
- Managed guest inquiries and provided detailed information on hotel services and local attractions.
- Suggest improvements in concierge services based on guest feedback and personal observation.
- Facilitated check-in and check-out processes smoothly, addressing any issues that arose during these times.
- Ensured the lobby area was always clean and welcoming for guests upon arrival.
Front of House, Waitress, Bartender
Fortuna
06.2022 - 06.2023
- Explained daily menu offerings, drink specials, etc. Making recommendations based on guest preferences.
- Set up tables with glassware, linen, and silverware to prepare tables for service.
- Observed safety and sanitation requirements for food preparation and handling.
- Anticipated customer and restaurant needs by constantly evaluating the environment.
- Trained new servers/bussers in company values and policies.
Front of House
Something And Social
Newmarket
12.2021 - 05.2022
- Collaborated with other departments within the restaurant, such as front of house staff and managers, to ensure consistency across all operations.
- Performed daily opening and closing duties as Front of House.
- Utilized point-of-sale systems for order processing and sales tracking.
- Participated in team meeting to discuss performance goals, service improvements, and promotions.
Education
High School Diploma -
Marist College
12-2022
Skills
- Competent knowledge of various computer applications/programmes such as the Office365 applications, (eg Word, PowerPoint) Google applications (eg Google Documents, Google Slides, Gmail, Google Forms)
- Have been put in charge of shifts, knows how to lead a team and work well under pressure when things may seem a bit hectic Knows structure and how to plan a shift Is well organized and knows what needs to be done
- Check payment processing
- Point of Sale (POS) system operations
- Point of sale systems
- Customer Service
- Guest Relations Management
References
References available upon request.
Timeline
Guest Service Agent
Rydges Hotel
06.2023 - 06.2024
Front of House, Waitress, Bartender
Fortuna
06.2022 - 06.2023
Front of House
Something And Social
12.2021 - 05.2022
High School Diploma -
Marist College
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