Summary
Overview
Work History
Skills
Education
Timeline
Generic

Caitlyn Beet

Auckland,AKL

Summary

Kia ora,

My name is Caitlyn and I am a detail-oriented team player with strong organisational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I am able to work in a fast paced environment while staying diligent with a strong commitment to team and business success. I focus on exceeding productivity and service objectives everyday. I look forward to the challenge of taking on a new role and the learning opportunities that come with it.

Overview

4
4
years of professional experience

Work History

EMD Call Handler

Hato Hone St John
04.2023 - Current
  • Managed emergency calls, providing critical assistance and dispatching appropriate resources.
  • Maintained composure and professionalism during high-pressure situations, ensuring timely and accurate responses to emergencies.
  • Provided Dispatch Life Support instructions to 111 callers such as bleeding control and CPR instructions
  • Proficiently located patients' addresses in a timely manner, ensuring accurate dispatch of emergency services to the correct location
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend and holiday shifts.

Merchandiser

Bunnings Warehouse
08.2020 - 04.2023
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Demonstrated great teamwork skills with staff members involved in production and

transport.

  • Received deliveries, scanned packages and updated orders in internal database.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.

Volunteer Fire Fighter

Fire And Emergency New Zealand
03.2022 - 07.2022
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Participated in regular training sessions, drills, and exercises to maintain preparedness and stamina for fire rescues.
  • Expedited emergency response times by maintaining accurate knowledge of local streets, roads, and landmarks.
  • Provided swift medical assistance to injured individuals on scene as a certified first responder until paramedics arrived.
  • Inspected apparatus, equipment, grounds, and stations for proper order and condition.

Skills

  • Effective Communication: Ability to communicate clearly and effectively with callers, colleagues, and emergency services personnel
  • Attention to Detail: Ability to accurately record information provided by callers and ensure all necessary details are captured
  • Computer Proficiency: Familiarity with call handling software, data entry, and other computer-based tasks relevant to the role
  • Calmness Under Pressure: Capacity to remain composed and focused during high-stress situations, such as emergencies or dealing with upset callers
  • Time Management: Ability to prioritize tasks effectively and manage time efficiently to ensure timely responses to calls
  • Customer Service Skills: Experience in delivering high-quality customer service and maintaining professionalism while assisting callers
  • Problem-Solving: Capability to quickly assess situations, identify issues, and provide appropriate solutions or assistance
  • Adaptability: Flexibility to adapt to changing situations, procedures, and protocols in a dynamic work environment

Education

  • Completed and Passed OUTEC - Online Universal Telecommunications Essentials Course v1.0 - An online prerequisite to become an EMD
  • St John Call Handling Induction Program
  • Level One Baby Sitting
  • Level One First Aid
  • Level 2 NCEA - Completed at Orewa College
  • Barista and food handling induction

Timeline

EMD Call Handler

Hato Hone St John
04.2023 - Current

Volunteer Fire Fighter

Fire And Emergency New Zealand
03.2022 - 07.2022

Merchandiser

Bunnings Warehouse
08.2020 - 04.2023
Caitlyn Beet