Caitlyn Day

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Answered customers' questions, recommended items, and recorded order information.
• Increased sales by upselling higher-end products to customers.

• Co-founded and successfully operated a small business with my sister, managing all aspects of day-to-day operations
• Generated sales by confidently approaching potential customers in local shops and markets
• Promoted products and built brand awareness through Facebook NZ Made group.
• Handled financial tasks including budgeting and managing expenses.
• Provided excellent customer service by ensuring products were packaged and dispatched efficiently.
• Took initiative and demonstrated self-motivation, creativity, and strong communication skills
• Balanced multiple roles including sales, marketing, and operations to ensure business growth

• Welcomed and greeted guests, providing a warm and professional first impression.
• Acted as the face of the business, ensuring every customer felt valued and comfortable.
• Maintained a high standard of presentation and service during busy periods.
• Demonstrated reliability, punctuality, and a positive attitude during busy and high-pressure shifts.
• Adapted quickly to changing customer needs and contributed to a supportive team environment.

(Summer school holiday job)

Front of House Waitress

• Greeting customers to ensure a welcoming environment for the customers.
• Anticipated guest needs proactively; refilling drinks before empty or bringing extra napkins when needed, earning positive feedback from customers.
• Working within a team including communicating effectively with business owners.