Caitlyn Inthavong
Christchurch,Canterbury
Summary
Compassionate and motivated professional with over five years of experience in customer-focused, fast-paced environments. Skilled in communication, problem-solving, accurate documentation and supporting people through sensitive and complex situations. Passionate about pursuing a career in women’s health, with a particular interest in mammography and sonography, and open to undertaking formal study and professional training in medical imaging. Brings a patient-centred mindset, strong attention to detail, empathy and a genuine commitment to learning and delivering high-quality care.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Customer Champion Consultant
One New Zealand
08.2025 - Current
- Support customers with complex mobile, broadband, billing and service enquiries, providing clear, respectful and empathetic assistance.
- Handle confidential and sensitive customer information in accordance with One New Zealand privacy, security and compliance requirements, including obligations under the Privacy Act 2020.
- Follow customer identification, authentication and authority processes before accessing accounts or disclosing protected information.
- Maintain accurate customer records, case notes and documentation while adhering to internal policies, regulatory requirements and quality standards.
- Investigate and resolve complex or sensitive concerns while remaining calm, professional and focused on achieving positive customer outcomes.
- Communicate complex information clearly and adapt my approach to individual customer circumstances and support needs.
- Collaborate with specialist teams and internal stakeholders to coordinate resolutions and appropriately escalate matters when required.
- Work confidently across multiple systems while maintaining accuracy, confidentiality and attention to detail.
- Consistently work toward customer experience, quality assurance, compliance and productivity expectations.
Air New Zealand Koru Lounge Supervisor
Compass Group
12.2023 - 08.2025
- Led and supported a rotating team of 10–15 employees, allocating responsibilities and providing guidance throughout busy shifts.
- Delivered a high standard of customer care, responding professionally and compassionately to individual needs and concerns.
- Managed sensitive and time-critical situations, including disrupted travel, service concerns and customer escalations, while remaining calm under pressure.
- Maintained accurate digital shift logs, incident reports and customer feedback records in accordance with operational requirements.
- Worked closely with airport stakeholders, frontline teams and leadership to communicate important information and coordinate effective outcomes.
- Supported team training, daily briefings and continuous improvement while maintaining service, safety and compliance standards.
Commis Chef
Cellar Door
11.2022 - 12.2023
- Worked effectively within a fast-paced team environment while maintaining high standards of quality, hygiene and food safety.
- Followed established procedures and recipes accurately to ensure consistent and safe preparation of food.
- Managed competing tasks and priorities while maintaining attention to detail during busy service periods.
- Collaborated closely with team members to maintain an organised and efficient working environment.
Shift Supervisor / Crew Member
McDonald's
12.2018 - 11.2022
- Progressed into a supervisory position, leading teams of 8–12 employees in a high-volume environment.
- Supported and trained more than 20 new employees, providing clear guidance and helping team members develop confidence in their roles.
- Responded to customer concerns and escalations with patience, professionalism and a solutions-focused approach.
- Coordinated staff responsibilities and monitored operational performance to maintain consistent service and quality standards.
- Worked collaboratively with team members while remaining calm and adaptable during high-pressure periods.
Front of House Server
MyHanh Vietnamese Restaurant
10.2016 - 12.2018
- Provided welcoming and attentive service to approximately 50–80 customers per shift.
- Communicated with customers from a wide range of backgrounds and responded to individual requests with patience and professionalism.
- Managed bookings, takeaway orders and customer enquiries while maintaining accuracy during busy service periods.
- Coordinated with colleagues to ensure customers received timely and consistent service.
Warehouse Assistant
Prima Deli
10.2016 - 08.2018
- Picked, packed and prepared customer orders accurately for dispatch.
- Received incoming stock and checked quantities, labels and product condition for accuracy.
- Followed FIFO stock rotation, workplace safety and hygiene procedures.
- Maintained clean and organised storage and work areas.
- Worked collaboratively with colleagues to meet daily operational requirements and deadlines.
Salon Receptionist (Work Placement)
Sandra McLaren Hairdressing
10.2015 - 10.2016
- Provided welcoming and professional front-of-house support to clients.
- Scheduled more than 20 appointments per day while maintaining accurate client records.
- Responded to client enquiries and communicated appointment and service information clearly.
- Supported front-desk administration, retail stock management and monthly inventory counts
Education
Certificate in Digital Media - Digital Media
Yoobee School of Design
ChristchurchIntermediate Certificate - Computing
Ara Institute of Canterbury
Christchurch, New ZealandSkills
- Order Picking, Packing & Processing
- Stock Control & Inventory Management
- Stock Rotation
- Warehouse Safety
- Order Accuracy & Quality Control
- Dispatch & Order Preparation
- Inventory & Ordering Systems
- Task Prioritisation
- Teamwork & Collaboration
- Clear Verbal & Written Communication
- Attention to Detail
- Problem Solving
- Time Management
- Reliability & Strong Work Ethic
- Initiative & Adaptability
- Workplace Health & Safety
Certification
- NZ Certificate in Computing (Intermediate User)
- Certificate in Digital Media Level 3
- NZQA Level 3 & 4 Food & Beverage Handling
- NZQF Certificate in Digital Media (Level 3)
- Essential First Aid Certificate — Valid until 14 October 2028
- Full New Zealand Driver Licence
References
Vance Warren
Quality Support Lead
One New Zealand
022 190 2614
Christine Renwick
Operations Manager
Compass Group – Air New Zealand Christchurch International Koru Lounge
027 303 1130
Timeline
Customer Champion Consultant
One New Zealand
08.2025 - Current
Air New Zealand Koru Lounge Supervisor
Compass Group
12.2023 - 08.2025
Commis Chef
Cellar Door
11.2022 - 12.2023
Shift Supervisor / Crew Member
McDonald's
12.2018 - 11.2022
Warehouse Assistant
Prima Deli
10.2016 - 08.2018
Front of House Server
MyHanh Vietnamese Restaurant
10.2016 - 12.2018
Salon Receptionist (Work Placement)
Sandra McLaren Hairdressing
10.2015 - 10.2016
Certificate in Digital Media - Digital Media
Yoobee School of Design
Intermediate Certificate - Computing
Ara Institute of Canterbury