Summary
Overview
Work History
Education
Skills
Certification
Referees
Timeline
Generic

Caitlyn Inthavong

Christchurch

Summary

Highly proactive manager with 3 years of experience in team leadership in the fast food industry . Background includes sales, management and customer service in fast-paced settings. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Kennel/Daycare Assistant

BARK Kennels & Cattery
11.2023 - Current
  • Ensured dogs'' health and safety through regular monitoring and reporting of any potential issues.
  • Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
  • Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
  • Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.

Commis Chef

Cellar Door
11.2022 - 11.2023

As I experienced working and managing a well known and well established fast food corporation it was time I set my work and experience working in a kitchen filled with experienced Chefs to enhance my skills and knowledge within the culinary arts.

Some of these skills included but weren't limited to:

  • Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
  • Increased productivity by effectively prioritizing tasks according to urgency or complexity during high-pressure situations.
  • Developed strong multitasking abilities by managing multiple cooking stations during peak hours, ensuring consistent quality output.
  • Improved inventory management by properly storing and rotating perishable items, minimizing spoilage costs.
  • Participated in team meetings to discuss menu changes, staff scheduling, and other operational matters affecting the kitchen''s performance.
  • Gained comprehensive knowledge of various cooking techniques through hands-on experience and ongoing professional development opportunities.

Shift Manager

McDonald's Fast Food Restaurant
10.2018 - 03.2022
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Monitored employee food handling, safety and uniform requirements.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Cross-trained crew members on different duties to increase coverage.
  • Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
  • Increased efficiency of kitchen operations by working closely with chefs and kitchen staff to optimize workflows and minimize food preparation times.
  • Optimized staff scheduling for seamless service delivery during peak hours, ensuring all shifts were adequately covered.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Education

Certificate III - Digital Media

Yoobee School Of Design
06.2018

High School Diploma -

Villa Maria College
Christchurch, NZ
2015

Skills

  • Time Management
  • Verbal and written communication
  • Staff Training and Development
  • Stock Rotation
  • Accuracy and Precision
  • Chemical Handling
  • Health and Safety Knowledge
  • Punctual and Reliable
  • Payment Processing
  • Relationship Building
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Certification

  • NZQA Level 3 Food and Beverage Handling - [2018]
  • NZQA Level 4 Food and Beverage Handling (2019)

Referees

Name: Tim Ogle                               

Position/Relationship: Owner/Employer

Company: Cellar Door

Phone Number: 022 510 9900

Email: tim@cellardoor.nz


Name: Michael Burgees

Position/Relationship: Head Chef/Head of Kitchen Managment 

Company: Cellar Door

Phone Number: 027 303 5923

Email: mike@cellardoor.nz



Timeline

Kennel/Daycare Assistant

BARK Kennels & Cattery
11.2023 - Current

Commis Chef

Cellar Door
11.2022 - 11.2023

Shift Manager

McDonald's Fast Food Restaurant
10.2018 - 03.2022

Certificate III - Digital Media

Yoobee School Of Design

High School Diploma -

Villa Maria College
Caitlyn Inthavong