Caitlyn McLachlan
Auckland
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with an outgoing, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, supporting customers and driving sales.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
The Little Artisan Co
02.2024 - 05.2024
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Participated in cross-training initiatives to increase versatility in supporting various roles within the factory setting when needed.
- Supported team members in meeting production goals through effective collaboration and communication.
Checkout Operator
Countdown
11.2021 - 11.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Restocked and organized merchandise in front lanes.
- Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
- Operated various types of payment systems including credit card machines, cash registers, and mobile payment devices proficiently.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
- Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.
- Kept an attentive eye on inventory levels near the register, restocking items promptly to maintain a well-stocked checkout area.
- Completed work courses in order to legally sell restricted goods.
Customer Service Representative
Bakers Delight
02.2021 - 11.2021
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
- Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
- Marketed bakery products to customers and provided information on ingredients.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Early Childhood Assistant
Fantails
11.2019 - 11.2020
- Ensured a safe, clean, and nurturing environment for all children by adhering to strict safety guidelines and procedures.
- Provided individualized instruction and support to meet personal needs of each child.
- Encouraged language development among young learners through activities focused on phonics, vocabulary building, and oral language practice.
- Contributed to the establishment of a welcoming atmosphere that encouraged inclusivity and respect for all individuals within the school community.
- Increased fine motor skills among students through hands-on activities such as cutting, painting, and drawing exercises.
Education
Bachelor of Education - Primary Education
Auckland University of Technology
Auckland, New Zealand03.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Native or Bilingual
Additional Information
- References Available Upon Request.
- Current Full Drivers Licence
Timeline
Customer Service Representative
The Little Artisan Co
02.2024 - 05.2024
Checkout Operator
Countdown
11.2021 - 11.2022
Customer Service Representative
Bakers Delight
02.2021 - 11.2021
Early Childhood Assistant
Fantails
11.2019 - 11.2020
Bachelor of Education - Primary Education
Auckland University of Technology
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