Summary
Work History
Education
Skills
Timeline
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Caitlyn Molloy

Christchurch ,CAN

Summary

Proven team player with a strong work ethic, demonstrated during my tenure at Karamella Hairdressing, where I enhanced customer satisfaction and built a loyal clientele base. Skilled in multitasking and organization, I excel in high-pressure environments, significantly contributing to team efficiency and positive guest relations through exceptional service and adaptability.

Work History

Front of House Employee

Columbus Coffee
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Helped guests at tables when in need of assistance.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.

Apprentice Hairdresser

Nickki Irvine Karamella Hairdressing
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
  • Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Enhanced overall salon atmosphere by contributing to a positive work environment and fostering strong team dynamics.
  • Answered telephone calls to provide information and schedule new appointments.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Enabled seamless appointment scheduling using digital tools such as online booking platforms.
  • Safeguarded client confidentiality by keeping accurate records of treatments performed while maintaining privacy protocols.
  • Demonstrated adaptability by quickly learning new products introduced into salon offerings.
  • Upheld highest standards of professionalism throughout all interactions with clients, colleagues, supervisors.
  • Delivered outstanding results under pressure during peak hours while maintaining composure.
  • Provided exceptional customer service by promptly addressing concerns or complaints from clients regarding their experience at the salon.
  • Expanded clientele base through word-of-mouth referrals resulting from consistently exceeding expectations in haircutting, styling, and coloring services provided.

Education

New Zealand Hairdressing Certificate - Hairdressing

Ara Institute of Canterbury
Christchurch, New Zealand
11.2023

NCEA Level 3 - High School

John Paul II High School
Greymouth, WTC
12.2022

Skills

  • Strong work ethic
  • Customer service
  • Team player attitude
  • Problem-solving
  • Positive demeanor
  • Multitasking and organization
  • Phone etiquette
  • Cash handling proficiency
  • Professional appearance
  • Attention to detail
  • Clear communication
  • Greeting guests
  • Money handling
  • Complaint handling
  • Stock management
  • Building rapport
  • Guest relations
  • Adaptability and flexibility
  • Teamwork and collaboration
  • Cleaning, organisation and sanitation

Timeline

Front of House Employee

Columbus Coffee

Apprentice Hairdresser

Nickki Irvine Karamella Hairdressing

New Zealand Hairdressing Certificate - Hairdressing

Ara Institute of Canterbury

NCEA Level 3 - High School

John Paul II High School

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Caitlyn Molloy