Calais Gilbert
Auckland,New Zealand
Summary
Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
5
5
years of professional experience
Work history
Dispatch assistant
Linfox
Auckland, New Zealand
03.2017 - 12.2018
- Coordinated loading schedules, reducing wait times for drivers.
- Prepared documents to acquire permits for drivers delivering livestock and chemicals.
- Determined weight of goods and selected proper limits for passenger and crew safety.
- Updated load manifests with required details for regional, national and international transport.
- Managed urgent orders, delivering within tight deadlines.
- Prepared shipping documentation to adhere to regulations and standards.
- Aided in the preparation of reports for senior management review.
- Coordinated with warehouse team for seamless product dispatching.
Inbound Dispatcher
Foodstuffs North Island
Auckland, New Zealand
02.2020 - 07.2021
- Compiled detailed reports on dispatch activities to improve future planning.
- Operated radios and other communication equipment proficiently during emergencies.
- Utilised software tools for effective resource allocation and management.
- Managed shift changeovers smoothly, ensuring continuity in operations.
- Tracked and updated delivery statuses, ensuring customer satisfaction.
- Maintained excellent customer service by addressing queries promptly.
- Coordinated logistics, resulting in optimised routes and faster deliveries.
- Fostered positive relationships with drivers and customers for smooth transactions.
- Prioritised tasks to ensure timely deliveries.
- Ensured seamless operations by coordinating dispatch schedules.
- Delegated tasks efficiently to achieve operational objectives.
- Handled high volumes of inbound calls calmly under pressure.
- Monitored driver whereabouts using GPS tracking systems for accurate updates.
- Composed and submitted status reports to management.
- Utilised radio, phone or computer to instruct crews and field units regarding exact locations.
- Advised crew and field units regarding traffic and weather conditions to minimise delays.
- Prioritised and organised calls based on urgency and importance.
- Prioritised competing high-volume tasks with impeccable time management and schedule coordination.
- Oversaw route and condition of field units to manage daily schedule.
- Tracked emergency vehicles to determine timely response.
- Detected discrepancies and reconciled quantities for clients.
- Made time-sensitive decisions to keep transport services running on-time and meet objectives.
- Managed transport schedule for on-time delivery and optimised use of available resources.
- Despatched personnel and transport vehicles based on current demand and load requirements.
- Coordinated loading and unloading of vehicles with minimal delay at distribution points.
- Kept transport operations in compliance with shipping regulations for different types of goods.
- Updated load manifests with required details for regional, national and international transport.
- Tracked factors impacting planned routes and adjusted strategies to maintain targets.
Crew dispatcher
Ace Towing Limited
Auckland, New Zealand
09.2021 - 02.2022
- Handled high-pressure situations calmly whilst managing time-sensitive deliveries.
- Collaborated closely with logistics team to optimise route planning for quicker deliveries.
- Monitored real-time tracking of deliveries for customer satisfaction.
- Coordinated dispatch operations to boost efficiency.
- Created detailed reports on dispatch activities, providing valuable insight into operations.
- Handled customer queries regarding product dispatch and delivery status accurately and professionally .
- Organised delivery schedules with attention to detail.
Education
NCEA Lvl 1,2 & 3 -
Tangaroa College
AucklandLevel 3 - Retail and Computing
Best Training
Level 3 - Early Childhood
NZMA
Skills
- Trip monitoring
- Route planning expertise
- Professional phone etiquette
- Emergency protocols understanding
- Mapping tools experience
- Communication proficiency
- Transportation regulations knowledge
- Dispatching procedures knowledge
- GPS navigation familiarity
- Multitasking efficiency
- Workflow efficiency
- Attention to Detail
- Accurate reporting
- Strong organisational skills
- Telephone skills
- Logistics coordination
- Route optimisation
- Prioritisation
- Quick decision-making
- Ethical judgement
- Customer Service
- Strategic planning
- Creative thinking
- Proactive approach
- Analytical-thinking
- Risk Management
- Time-management
Timeline
Crew dispatcher
Ace Towing Limited
09.2021 - 02.2022
Inbound Dispatcher
Foodstuffs North Island
02.2020 - 07.2021
Dispatch assistant
Linfox
03.2017 - 12.2018
NCEA Lvl 1,2 & 3 -
Tangaroa College
Level 3 - Retail and Computing
Best Training
Level 3 - Early Childhood
NZMA
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