Calais Harding
Te Atatu Peninsula,Auckland
Summary
Personable and dedicated worker with a passion to learn more about the job that is to be undertaken. Solid team player with an upbeat, positive attitude. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and assisting people on their journey whatever their journey may look like. Committed to helping residents grow and feel empowered. Proficient in professional speaking and problem-solving. Bringing a positive attitude, excellent behavior, and a great role model.
Overview
3
3
years of professional experience
Work History
Barista
Crave Cafe
Morningside, Auckland
08.2022 - 07.2023
- Operated cash register, collected payments, and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Supported highest standards of conduct and service to support company reputation.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Greeted guests with pleasant smile and superior customer service.
- Cleaned and sanitized work areas, utensils and equipment.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Resolved customer disputes with tact and professionalism.
Residential Assistant
InZone girls hostel
Mt Eden, Auckland
07.2022 - 12.2022
- Maintained clean and sanitary living environment for residents.
- Assisted with support services and coordinated activities and resident programming.
- Mediated conflicts among residents and immediately notified supervisors or escalated conflicts.
- Completed routine and non-routine resident direct care duties to meet physical and emotional needs residents.
- Maintained behavior management checklist and recorded daily data.
- Assisted students as in developing interpersonal skills and individual responsibility.
- Woke up residents around 6:30am. Made breakfast and supervised breakfast duties. Whilst making sure they are out the door in time to make it to school.
- Supervised medication administration, personal hygiene and other activities of daily living.
Cleaner
Mint cleaners
Mt Eden, Auckland
02.2022 - 08.2022
- Maintained safety protocols through safe handling of equipment and chemicals.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Kept utility sink rooms in clean, neat and orderly condition.
- Cleaned sinks, floors, and mirrors to keep bathrooms sanitized and organized.
- Reduced cleaning time significantly while maintaining company quality standards.
Cashier, Barista
Caltex Gas Station
Oakleigh , Whangarei
02.2020 - 11.2020
- Operated cash register, collected payments, and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained calm demeanor during high-volume periods and special events.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Helped with purchases, locating items and signing up for rewards programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered customer questions, provided store information, and directed customers to designated store areas.
- Disseminated information to customers regarding account updates, new service additions, and promotional offers.
Education
Renew School
Whangarei11.2019
High school -
Southland Girls High School
Invercargill, NZ01-2018
Skills
- Patient-focused high quality customer service
- Excellent time management
- Customer service awareness
- Teamwork
- Ability to work under pressure
- Excellent communication skills both with customers and co-workers
- Dependability
- Pay attention to detail
- Fast learner
- Organized
- Trained barrister
- Cash handling
- Payment processing
- Friendly and Outgoing
Referees
Brett Price
Phone: 027 668 8608
Robyn Price
Phone: 027 482 9504
Susan Hughes
Phone: 021 022 72991
Gwenda Owen
Phone: 021 884 239
Timeline
Barista
Crave Cafe
08.2022 - 07.2023
Residential Assistant
InZone girls hostel
07.2022 - 12.2022
Cleaner
Mint cleaners
02.2022 - 08.2022
Cashier, Barista
Caltex Gas Station
02.2020 - 11.2020
Renew School
High school -
Southland Girls High School
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