CALEB AUNG PHYO MIN
Avondale,AUK
Summary
Experienced IT professional with over 15 years of expertise in IT infrastructure management, team leadership, and strategic technology planning. Seeking to leverage my skills in project management, systems optimization, and cybersecurity to contribute to organization as a key player in advancing.
Overview
7
7
years of professional experience
Work History
IT Specialist
Hitachi Aqua-Tech Engineering Pte Ltd
03.2021 - 02.2025
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Trained employees on new technologies, increasing competency levels across the organization.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
IT Associate Manager
Ministry Of Education
05.2018 - 01.2021
- Led cross-departmental initiatives aimed at improving interconnectivity between systems for streamlined operations.
- Evaluated emerging technologies for potential benefits or drawbacks in relation to existing infrastructure.
- Tested new software and hardware prior to deployment.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Generated reports to track performance and analyze trends.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor of Art - Economics
University of Yangon
01.2004
IT Project Management -
Careera-School of Data Science & AI
01.2023
Leadership and Team Development -
IBMI
01.2020
Post Graduate Program - Data Science
EAS Foundational Programme
01.2019
Google Education -
01.2019
Diploma - Web Development Technology
Singapore Polytechnic
01.2008
Skills
- IT Project Management
- Systems Administration
- Data Analytics
- System Architecture and Design
- Inventory Control
- IT Networking
- Systems Troubleshooting
- Cloud Computing (AWS, Office 365)
- Training and Development
- Document Control
- Service Desk Support
- Communication and Interpersonal Skills
- Python
- Java
- MySQL
- C
- ERP System
- Google Education
- Google Analytic Skills
- Machine Learning
- Tableau
- IT documentation
- IT troubleshooting
- Software implementation
- Troubleshooting
- Information security
- IT risk management
- Disaster recovery
- Application installations
- IT service management
- Microsoft office specialist (MOS) expert
- Microsoft outlook
- Systems analysis
- Account management
- User credential management
- LAN/WAN
- Data recovery
- TCP/IP
Languages
English
Full Professional
Software
Microsoft Office Suite, Cloud Platform, MS Office 365, JAVA, HTML
Timeline
IT Specialist
Hitachi Aqua-Tech Engineering Pte Ltd
03.2021 - 02.2025
IT Associate Manager
Ministry Of Education
05.2018 - 01.2021
IT Project Management -
Careera-School of Data Science & AI
Leadership and Team Development -
IBMI
Post Graduate Program - Data Science
EAS Foundational Programme
Google Education -
Diploma - Web Development Technology
Singapore Polytechnic
Bachelor of Art - Economics
University of Yangon
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