Caleb Roy
Glenholme,Rotorua
Overview
5
5
years of professional experience
1
1
Certification
Summary
Customer service representative with 5 years of experience in production coordination and inventory management. Demonstrates innovative thinking and excels in high-productivity workplaces, ensuring customer satisfaction and efficient service delivery. Adept at communication and computer skills, aiming to enhance client experiences and operational efficiency.
Skills
- Customer Service
- customer Satisfaction
- computer knowledge
- level headed in High productivity workplaces
- Innovative thinking
- Production Coordination
- Teamwork and Collaboration
- Effective Communication
Work History
Workshop Assistant
Courier Sharpening Ltd
Te Awamutu, Waikato
07.2023 - 03.2024
- Diagnosed and resolved equipment malfunctions, minimizing downtime and improving production continuity by 20%
- Facilitated seamless customer service and billing operations, enhancing client satisfaction and loyalty
- Maintained production schedules for regular and custom orders, ensuring timely delivery
- Conducted rigorous quality checks on handsaw and bandsaw blades, ensuring adherence to high standards and reducing defects
- Managed coil stock levels and packed work orders efficiently, reducing lead times by 15% and boosting overall productivity
- Implemented a work order tracking program, optimizing dispatch processes and increasing on-time deliveries by 25%
Lifestyle Assembler
Hansa Products Ltd
Burbush Hamilton, Waikato
12.2022 - 07.2023
- Assembled and inspected zinced components, ensuring high quality and defect-free products
- Packed and prepared inlets and outlets for dispatch, maintaining efficient workflow. Operated automatic sandblasting machine, achieving consistent and precise results
- Conducted minor prep for petrol and electric motors, contributing to smooth assembly processes
- Enhanced production efficiency by streamlining assembly processes and reducing errors in component inspection
- Independently assembled multiple wood chipper models, effectively managing workload and meeting production targets
- Optimized inventory management, reducing production downtime by 15% and ensuring timely availability of components
- Collaborated with cross-functional teams to troubleshoot and resolve assembly line issues, enhancing overall production efficiency
- Assisted senior team members, gaining valuable technical skills and contributing to team success.
General Engineer
Giltrap Engineering
Otorohanga, Waikato
03.2022 - 10.2022
- Provided general workshop assistance, supporting experienced assemblers and lead engineer Assembled and installed wagon axles
- contributing to the overall production process and ensuring timely delivery of high-quality engineering products
- Proactively maintained workshop cleanliness by sweeping and organizing tools, fostering a productive and safe working environment.
- Streamlined assembly of Giltrap G2 and G2X2's bale feeders
- enhancing production efficiency and ensuring high-quality output
- Expertly assembling and installing hydraulic conveyor beds into bale feeders, ensuring precise alignment and optimal performance.
- Eagerly fitted external components like towing eyes and electronic scale systems, contributing to the functionality of bale feeders and spreaders
Crew Member (CCO)
McDonalds
Otorohanga Waikato
09.2019 - 08.2021
- Working within a team to cook crispy fries and make sensational drinks and desserts
- Streamlined order-taking process, reducing wait times by 20% and increasing customer satisfaction
- Worked with team to ensure efficient morning food prep and kitchen stocking and ensuring compliance with health and safety
- Assisted customers with kiosk usage, leading to a 25% increase in self-service orders and improved customer experience
- Maintained cleanliness standards, ensuring a tidy restaurant environment and enhancing the overall dining experience
- Provided exceptional customer service, resulting in positive feedback and repeat business from satisfied customers
- Assisted in training new hires, improving onboarding efficiency by 30% and fostering a supportive team environment
Education
Zealand Certificate in Computing (Level 2) - Information Technology
Open Polytechnic
true 07.2024 - Current
Certification
Full class 1 manual
Accomplishments
- Crew Member of the month, awarded for my outstanding dependability, providing an excellent customer experience and collaboration with management to cover short notice shifts and breaks
Timeline
Zealand Certificate in Computing (Level 2) - Information Technology
Open Polytechnic
07.2024 - Current
Workshop Assistant
Courier Sharpening Ltd
07.2023 - 03.2024
Lifestyle Assembler
Hansa Products Ltd
12.2022 - 07.2023
General Engineer
Giltrap Engineering
03.2022 - 10.2022
Crew Member (CCO)
McDonalds
09.2019 - 08.2021
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balancePersonal development programsCareer advancementPaid time off4-day work weekWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.
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