Accomplished Operations Manager with a proven track record at National Metal Fabricators, enhancing customer satisfaction and expanding sales territories. Expert in upselling and maintaining high levels of customer service, demonstrated through significant sales growth. Skilled in both team leadership and direct sales, achieving beyond set targets with exceptional time management and safety practices.
In charge of the operations and day to day activities, assigning tasks and work orders to staff to achieve the work under the allocated time while maintaining great health and safety practices. Purchasing products from a large list if suppliers and insuring a high level of customer service and satisfaction
Responsible for new and existing customer accounts, holding a minimum sales target from my client base and delivering any necessary information/ certification needed for structural and industrial jobs.
Representing a large area with a large customer base, using great time management skills to see my whole customer list within 2 months. Transporting dangerous goods and providing health and safety information to my customers was essential in this industry.
Taking bookings, answering phone enquires and informing essential health and safety briefings when taking customer up and on to New Zealand's 3rd largest Glacier.
Started part time while studying at high school. Gained valuable experience and skills and led into becoming a supervisor and shift manager.
Customer service
Sales territory growth
Upselling
Customer satisfaction