Callum Gillies
Summary
-Customer-focused professional with track record of success in responding to customers' needs in accordance with procedures.
-Upbeat with strong complaint handling expertise. Diffuses conflict and converts customers through active listening and rapport building. Exceeds targets by delivering consistent service.
-Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
4
4
years of professional experience
Work history
Customer Service
Mitre 10
Hamilton, New Zealand
08.2022 - Current
My work here involves working In this role, I warmly greeted customers, helping to create a positive in-store experience. I provided expert advice and product recommendations while efficiently managing inquiries, concerns, and returns. My responsibilities also included accurate transaction processing, proactive inventory tracking, and collaboration with colleagues and vendors to promptly resolve customer issues. Proficient in point-of-sale systems, I maintained a clean workspace, educating customers on product usage, and handled returns and complaints professionally. Staying updated on industry trends through ongoing training was essential to my commitment to excellent service.
Café Assistant
St Andrews Fishing Club Café
Hamilton, New Zealand
06.2021 - 07.2022
My work here involved working in the kitchen, helping front of house with customers plus some waitressing. Due to the small size of the café and the number of staff (usually 3) it was important that I was always on my toes to help either the chef with preparing the food or helping the front of house with getting things out to the customers.
Café Assistant
Hamilton Gardens Café
Hamilton, New Zealand
03.2020 - 06.2020
I have also worked at the Hamilton Gardens Café mainly cleaning dishes and floors, I would also assist in collecting food and supplies for the chef when needed. I worked there for a short time prior to Covid.
Cleaning Floors
Mavis and Co
Hamilton, New Zealand
07.2019 - 02.2020
I worked at Mavis and Co filling in for a friend for a short time while he was away, I would clean the floors three times a week.
Education
Primary School -
Marian School
Hamilton /2008 - /2016
NCEA 1-3 -
St Johns College
Hamilton /2017 - /2021
Diploma of Higher Education - Architecture
Wintec
Hamilton, Waikato /2022 -
Skills
Honest and Reliable: Strong morals and ethics ensure honesty, reliability, and the ability to undertake tasks responsibly
Flexible: Understanding the need to remain flexible to support last-minute demands and changes Comfortable in changing environments and situations, ensuring the ability to always remain flexible and adaptable
Effective Communication Skills: Articulate communicator with an appreciation for the different communication styles required when working with other team members or with customers
Team Sports and Other Activities
Football:
· 2009 to 2015 Marian School Football
· 2016 to 2017 Claudelands Rovers Football Club
· 2018 to 2021 St Johns College Football
· 2022 to present Claudelands Rovers Football Club
· 2022 Claudelands Rovers U-19’s Squad for Napier Tournament
Basketball:
· 2013 to 2014 Marian School Basketball
Cubs:
· St Mary’s Scout Group 2010 to 2013
Accomplishments
-Merit Endorsement NCEA Level 1-2
-Excellence Endorsement NCEA Level 3
-The College Award for top of Year 13 Design and Visual Communication (The O'Connor Cup)
References
Wayne Carter (Current Manger at Mitre 10)
E-mail: bornalakersfan@gmail.com
Mob: 0275136565
Nancy Sony (Current Manger at Mitre 10)
E-mail: nancy.mittu@megahamilton.co.nz
Mob: 02102925196
Tayr Pouwhare (Current 2IC at Mitre 10)
E-mail: tk.pouwhare@gmail.com
Mob: 0276427499
Brittney Taucher (Previous Manager St Andrews Fishing Club)
E-mail: brittney.taucher@gmail.com
Mob: 0278225909
Alice Cornforth (Family Friend)
Ph: 07-855-0622
Mob: 027-272-9948
E-mail: joecornforth@xtra.co.nz
Timeline
Customer Service
Mitre 10
08.2022 - Current
Café Assistant
St Andrews Fishing Club Café
06.2021 - 07.2022
Café Assistant
Hamilton Gardens Café
03.2020 - 06.2020
Cleaning Floors
Mavis and Co
07.2019 - 02.2020
Primary School -
Marian School
/2008 - /2016
NCEA 1-3 -
St Johns College
/2017 - /2021
Diploma of Higher Education - Architecture
Wintec
/2022 -
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