Troy McKean
Awapuni,Palmerston North
Summary
Deadicated Community Support Worker (twenty seven years)and passionate proactive Union Delegate with a proven track record at Idea Services and Etu. Excelled in client advocacy and life skills training, securing resources, and fostering strong relationships. Achieved significant improvements in service delivery and team collaboration, demonstrating exceptional leadership, interpersonal skills and problem solving.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Union Delegate
Etu
, Palmerston North
03.2023 - Current
- This is a non-paid role. Yet, holding myself to all aspects of professionalism, core beliefs, and dedication to the advocacy of those in paid organizer roles.
- Working constantly with our tight and effective delegate team. Appreciating individual strengths and where they may be best utilised.
- Raising issues with management (area manager for the most part) and finding a co-operative resolution for the members we support.
- I have been a mainstay in the very lengthy and extensive restructuring process within idea services within the Manawatu/Dannevirke regions.
- Represented numerous Etu members in disciplinary, health and wellbeing meetings. Also working as a first port of call for collective agreement obligations not being met by our employer.
- Freely assisting in a direction for aggrieved non-members in order to promoted and show the benefits of unity with being a union member
- Was an active and vocal member of the last bargaining team for our collective agreement alongside other dedicated team members
- Collaborated with other delegates within the organization to ensure successful implementation of delegated tasks.
- Provided administrative support to delegates by responding to inquiries in a timely manner.
- Attended events to meet members and develop delegate relationships.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Participated in team discussions on ways to improve processes related to delegations.
Community Support Worker
Idea Services
Hokowhitu, Palmerston North
04.1998 - Current
- Advocating for the people we support to ensure needs and wants are met. With management, co-workers, external contacts, and professionals
- Cultivated strong relationships with families while liaising with management to ensure optimal service.
- Collaborated with management and funding authorities to secure necessary resources.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support to individuals with disabilities in activities of daily living.
- Monitored medications and assisted with medication administration as needed.
- Promoted effective working relationships with service providers and forged collateral contacts to support and deliver a community-based approach.
- Assisted people we support in developing life skills and independent living abilities.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Responded quickly to emergencies involving people we support to protect their safety.
- Maintained accurate records and documented client data in company databases.
- Assisted people we support with facility-based planned activities in home and community settings.
- Leading orientation with new staff at our facility
- Providing ongoing assistance with developing.new staff policies, procedures and personal development with the people we support.
Education
Awatapu College
Palmerston North, NZ11-1986
Skills
- Self-advocacy support
- Personal care assistance
- Life skills training
- Budgeting and finance
- Social integration
- Employment support
- First aid and CPR
- Family engagement
- Client advocacy
- Mental health
- Disability awareness
- Behavioral support
- Client needs assessments
- Service planning
- Health promotion
- Transportation assistance
- Nutrition support
- Individualized support
- Recreational activities
- Task prioritization
- Teamwork
- Staff management
- Adaptability and flexibility
- Decision-making
- Active listening
- Teamwork and collaboration
- Conflict resolution
- Solution based problem-solving
- Calm under pressure
- Ability to advocate for those less able
Affiliations
- Time spent with family
- Gym most days of the week
- Union activity
- Music
- Travel
- interest in horology
Certification
- First aid certificate
- NZ Drivers licience
References
References available upon request.
Timeline
Union Delegate
Etu
03.2023 - Current
Community Support Worker
Idea Services
04.1998 - Current
Awatapu College
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