Cam McGrail
Matamata,WKO
Summary
Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Experienced Water Treatment Plant Operator with 10+ years in field. Excellent problem-solving, planning and multitasking abilities in utility management. Consistently monitors influent quality, volume and processing to achieve outstanding results in water quality. Familiar with membrane filtration methods.
Resourceful Project Manager with 4 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Overview
16
16
years of professional experience
Work History
Account Manager
BrickHouse Technologies
01.2020 - Current
- Tender documentation, evaluation, contract and project management
- Customer/ client relationship management
- Machinery commissioning
- Machinery servicing
- Strong understanding of the technical details of technology in the market
- Business development
- Project management
- Financial tracking, managing budgets
- Bid proposals writer.
- Engineering design.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
- Presented professional image consistent with company's brand values.
Project Manager
TRILITY NZ
10.2022 - 01.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for small projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Wastewater Technician
Matamata Piako District Council
01.2011 - 07.2019
- Maintain and operate 5 Wastewater Treatment Plants
- Maintain and operate 7 small scale/ pilot Water Treatment Plants
- Team roster and daily planning
- Laboratory sampling and testing for resource consent compliance
- Laboratory equipment calibrations/ maintenance
- Rostered on call after hours for emergency and break down situations
- General maintenance of 35+ wet well pump stations
- Disposal of treated wastewater via irrigation
- Working within a team environment
- Working with SCADA, excel, word and outlook
- Health and Safety representative.
- Assisted in the training and development of new Wastewater Technicians, sharing expertise to ensure successful onboarding.
- Participated in ongoing training opportunities to stay current on industry best practices and advancements in wastewater technology.
- Optimized chemical usage in wastewater treatment processes, leading to cost savings and reduced environmental impact.
Water and Wastewater Reticulation Service Person
Kaimai Valley Services (Works division for Matamata Piako District Council)
01.2008 - 01.2011
- Installation of new Water, Sewer and Storm Water pipelines
- Locate and repair of water leaks and damaged sewer pipes
- Rostered on call after hours for emergency and break down situations
- Confident is use of machinery such as diggers, compactors, Class 2 trucks.
Education
Bachelor of Science - Chemistry
BSc GradDip, Chem
Waikato University 11.2019
Bachelor of Science - Environmental Engineering
BSc GradDip Environmental
Waikato University 11.2019
Bachelor of Science - Process Design
BSc Graddip Process Design
Waikato University 11.2019
Introduction to the treatment of urban sewage -
Delft University of Technology through edX
04.2015
National Certificate in Wastewater Treatment - Site operator (Level 4) -
Primary ITO
10.2013
National Certificate in Water and Wastewater Reticulation - Supervisor (Level 4) -
Primary ITO
10.2011
National Certificate in Water and Wastewater Reticulation - Service person (Level 3) -
Primary ITO
10.2009
Skills
- Passionate advocate for workplace and clientele
- Building relationships with businesses, employers, employees, and clients
- Strong belief in teamwork and addressing strengths and weaknesses
- Timely decision-making
- Approachable, reliable, and hardworking
- Excellent time management skills
- Self-evaluation through constructive criticism
- Teamwork and Collaboration
- Account Management
- Proficiency in Microsoft 365 software like Word, Excel, PowerPoint, Outlook, Access, Publisher and Team
Accomplishments
2009 awarded the Young Operator of the Year. Acknowledging a positive contribution to the industry.
References
- Blaze Tanner, Former three waters team at Matamata Piako District Council, 027 826 3218
- Cameron Gilliland, Former General Manager with BrickHouse Technologies, 027 299 7129
Training
- David Foreman Sales
- Workflo max/Xero
- First aid
- Confined space training
- Working at heights
- Chemical handling training
- Fire safety training
- Breathing apparatus
- Vehicle endorsements - Class 2, W, T, R and Dangerous goods
Family, Rugby, Outdoors.
Gratefully able to share my personal time with my wife and four children.
Second year rugby player, enjoying learning the game alongside my two current playing kids.
Enjoys all outdoor activity, including biking through the Rotorua redwoods or fishing in the Coromandel.
Timeline
Project Manager
TRILITY NZ
10.2022 - 01.2023
Account Manager
BrickHouse Technologies
01.2020 - Current
Wastewater Technician
Matamata Piako District Council
01.2011 - 07.2019
Water and Wastewater Reticulation Service Person
Kaimai Valley Services (Works division for Matamata Piako District Council)
01.2008 - 01.2011
Bachelor of Science - Chemistry
BSc GradDip, Chem
Bachelor of Science - Environmental Engineering
BSc GradDip Environmental
Bachelor of Science - Process Design
BSc Graddip Process Design
Introduction to the treatment of urban sewage -
Delft University of Technology through edX
National Certificate in Wastewater Treatment - Site operator (Level 4) -
Primary ITO
National Certificate in Water and Wastewater Reticulation - Supervisor (Level 4) -
Primary ITO
National Certificate in Water and Wastewater Reticulation - Service person (Level 3) -
Primary ITO
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