Overview
Work History
Timeline
Cameron Morrow

Cameron Morrow

Overview

29
29
years of professional experience

Work History

Fleet Supervisor Stage and Automation

Carnival Cruise Line
06.2023 - 01.2025
  • Revitalized and revamped the Intern Training program for Automation Technicians for Carnival Cruise Line
  • Performed quality control ship visit inspections of Automation equipment, operating protocols, hardware and software operations
  • Performed maintenance of fleet wide Automation operating systems
  • Performed hands on maintenance of mechanical rigging systems

Senior Call Centre and Complaint Resolutions Representative

Miele NZ
12.2020 - 06.2023
  • Managing Customer Expectations
  • Stock Management/Availability
  • Data Entry and Management
  • Superior Customer Service skills
  • Actively troubleshooting issues
  • Focused attention to detail with regards to customer and vendor account management and inventory globally

Call Centre Representative

Call Centre People
06.2020 - 12.2020
  • Demonstrating my flexibility and adaptability across three concurrent campaigns
  • Supporting and encouraging new team members as they get up to speed across campaigns
  • Using my analytical skills to assist my customers with first call resolution
  • Employing my calm and mature communication skills to assist customers from all cultures with accurate information and explaining sometimes complex processes
  • Responding to customer emails in a timely manner to meet KPIs
  • Troubleshooting, confident in methodically working through problems to resolution

Entertainment Technical Project Manager

Carnival Cruise Line
01.2019 - 03.2020
  • Effectively communicating with both internal and external partners including vendors, contractors, and providers
  • Planning and allocation of resources, involving personnel, equipment, and complex scheduling
  • Coordination and tracking of resources during movement both domestic and internationally, including required international pro-formas and precise paperwork
  • Consolidation and monitoring of inventories, compilation of inventories into standardized format

Theatre Manager/Event Coordinator

Carnival Cruise Line
07.2013 - 12.2019
  • Coordinator of Interdepartmental Communications between Hotel Management, Customer Services, Entertainment, and other Heads of Department
  • Achievement of performance goals, facilitator of staff/management mediations when required
  • Managing on-time performance
  • Coach and Mentor to up and coming individuals looking to outsource or expand knowledge bases
  • Providing timely recognition where team members exceed standards
  • Communication and solutions focused

Dance Captain/Dancer/Performance Artist

Carnival Cruise Line
01.2002 - 10.2013
  • Scheduling of Performances
  • Performance of production shows on an international level of competency
  • Interaction with hotel management to provide successful entertainment solutions throughout multiple venues fleet wide

Professional dancer and tutor

01.1996 - 12.2001

Timeline

Fleet Supervisor Stage and Automation - Carnival Cruise Line
06.2023 - 01.2025
Senior Call Centre and Complaint Resolutions Representative - Miele NZ
12.2020 - 06.2023
Call Centre Representative - Call Centre People
06.2020 - 12.2020
Entertainment Technical Project Manager - Carnival Cruise Line
01.2019 - 03.2020
Theatre Manager/Event Coordinator - Carnival Cruise Line
07.2013 - 12.2019
Dance Captain/Dancer/Performance Artist - Carnival Cruise Line
01.2002 - 10.2013
Professional dancer and tutor -
01.1996 - 12.2001

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Cameron Morrow