Cameron Mulvey
Beach Grove,Christchurch
Summary
Skilled Customer Service Supervisor with a background in managing customer service teams, ensuring high-quality customer interactions, and resolving customer complaints. Strengths include problem-solving capabilities, strong leadership skills, and the ability to implement effective customer service protocols. My work also consists of the daily authorising of alcohol and understanding the company policies and laws around the sale of alcohol. Alongside authorising alcohol, I am also responsible for training and educating staff about the company expectations around handling incidents involving alcohol, whether that be a refund, intoxicated customers, or confusion regarding the sale of alcohol.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Woolworths
City Centre, Christchurch
04.2020 - Current
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
- I helped customers with product inquiries and resolved complaints quickly and professionally.
- Answered phone calls and responded to questions and concerns.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Authorised the sale of alcohol and age restricted goods
Education
Digital Marketing - Digital Marketing
NZIE
Auckland12-2024
Film & Animation - Film And Video Production
Yoobee Colleges
Christchurch 07-2022
Skills
- Team building
- Conflict resolution
- Time-Management
- Analytical Knowledge
- Software & Program Skills
- Multitasking and organisation
- Working under pressure
Affiliations
- Day Hiking and Walks
- Enjoy watching documentaries on various subjects
- Reading
Certification
- Diploma in Film & Animation lvl 6
- Diploma in Digital Marketing lvl 7
- ARG (Age restricted goods) certificate (Woolwroths)
References
References available upon request.
Timeline
Customer Service Supervisor
Woolworths
04.2020 - Current
Digital Marketing - Digital Marketing
NZIE
Film & Animation - Film And Video Production
Yoobee Colleges
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