CAMILA ALBERTO DE SOUZA
Lower Shotover,Queenstown
Summary
Dynamic Senior Dog Groomer and Team Leader at Animates, recognized for enhancing grooming standards and elevating customer satisfaction. Expert in appointment scheduling and team coordination, I successfully trained staff and streamlined operations, achieving grooming targets while fostering a collaborative environment. Proficient in Microsoft Outlook and committed to delivering exceptional animal care services.
Overview
22
22
years of professional experience
Work History
Senior Dog Groomer & Team Leader Support
Animates
Christchurch, New Zealand
12.2023 - Current
- Deliver high-quality grooming services tailored to each pet’s needs.
- Support store management by guiding team members, training new staff, and maintaining grooming standards.
- Coordinate daily grooming operations, including scheduling and task delegation.
- Used EzyBook to manage dog grooming books, including scheduling and rescheduling appointments.
- Processed and tracked product orders using Esker.
- Communicated with salon staff and clients to ensure accurate scheduling and smooth daily operations.
- Oversee maintenance of grooming tools and coordinate repairs when needed.
- Communicate professionally with clients via Microsoft Outlook, handling bookings and follow-ups.
- Assist in reaching grooming targets and implementing customer engagement strategies.
Senior Dog Groomer & Team Leader Support
Animates
Wellington, New Zealand
02.2021 - 07.2023
Housekeeping Checker & Operations Assistant
Eichardt’s Hotel
Queenstown, New Zealand
12.2018 - 02.2021
- Supervised housekeeping staff and delegated daily cleaning tasks to meet 5-star service standards.
- Ordered cleaning and room supplies, ensuring cost-effective purchasing and stock availability.
- Reported maintenance issues and operational concerns directly to the manager.
- Trained new staff on proper use of equipment and hotel procedures.
- Conducted final room inspections before guest check-ins.
- Managed communication between housekeeping and management teams.
Cleaning Supervisor
Coronet Cleaners
Queenstown, New Zealand
01.2016 - 09.2018
- Led cleaning teams in holiday homes and private accommodations.
- Ensured high-quality cleaning standards were met consistently.
- Conducted on-site checks and trained new staff in safety and cleaning procedures.
Marketing Assistant & Administrative Support
Pet Society
São Paulo, Brazil
01.2013 - 01.2014
- Assisted in client communication, sales support, and database management.
- Processed invoices and reconciled card statements.
- Supported marketing team in logistics and internal coordination.
Pet Groomer
Pet Shop Santo André
, Brazil
01.2012 - 01.2013
Marketing Assistant
ADCOS
Brazil, Brazil
01.2007 - 01.2012
Pet Groomer
Pet Center Estética Canina
, Brazil
01.2004 - 01.2007
Education
Intensive English Course -
Southern Lakes English College
NZ01.2015
Excel Training -
SENAC
Brazil01.2014
Full Dog Grooming Certificate -
UNIPET
Brazil01.2012
Bachelor’s - Business Administration (Marketing & Management)
UNINOVE University
Brazil01.2011
Basic Grooming Techniques -
Pet Center Estética Canina
Brazil01.2004
Skills
- Bookings
- Product ordering
- Record keeping
- Microsoft Outlook
- Microsoft Word
- Inventory control
- Product checking
- Team coordination
- Task delegation
- Grooming
- Animal care services
- Customer service
- Complaint handling
- Appointment scheduling
- Style coordination
- Quality assurance
- Staff training
- Time management
- Scissor skills
References
- Geoff, Store Manager – Animates Christchurch, 029 777 4404, linwood-manager@animates.co.nz
- Julie, Store Manager – Animates Wellington (Kilbirnie), 028 416 6489, kilbirnie-manager@animates.co.nz
Languages
- English
- Spanish
- Portuguese, Native
- English, Advanced
- Spanish, Intermediate
Personal Information
- Residency: Permanent Resident
- Driving License: Full New Zealand Driver Licence
Timeline
Senior Dog Groomer & Team Leader Support
Animates
12.2023 - Current
Senior Dog Groomer & Team Leader Support
Animates
02.2021 - 07.2023
Housekeeping Checker & Operations Assistant
Eichardt’s Hotel
12.2018 - 02.2021
Cleaning Supervisor
Coronet Cleaners
01.2016 - 09.2018
Marketing Assistant & Administrative Support
Pet Society
01.2013 - 01.2014
Pet Groomer
Pet Shop Santo André
01.2012 - 01.2013
Marketing Assistant
ADCOS
01.2007 - 01.2012
Pet Groomer
Pet Center Estética Canina
01.2004 - 01.2007
Intensive English Course -
Southern Lakes English College
Excel Training -
SENAC
Full Dog Grooming Certificate -
UNIPET
Bachelor’s - Business Administration (Marketing & Management)
UNINOVE University
Basic Grooming Techniques -
Pet Center Estética Canina