Camila Spalletti
Te Aro,WGN
Summary
Results-oriented professional with expertise in boosting productivity and driving efficiencies in financial operations. Proven track record of leading teams, overseeing budgets and assets, and elevating client service standards. Strong communication and analytical skills facilitate smooth team collaboration, effective budget management, and consistently positive client experiences.
Overview
11
11
years of professional experience
Work History
Housekeeping and Customer Service Team Leader
Trek Global Backpackers
Wellington Central , Wellington
12.2023 - Current
- Scheduled, assigned, and monitored daily work activities of customer service and housekeeping team members.
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Advised management on potential improvements to enhance overall quality of customer services.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Coordinated with other departments to ensure smooth operations in the hotel.
- Recruited new employees for open positions within the Housekeeping Department.
- Maintained a record of all financial transactions, ensuring accuracy and completeness.
Cinema Manager
Reading Cinemas
Queenstown, 9300
09.2021 - 07.2023
- Developed promotional campaigns to increase ticket sales.
- Performed regular maintenance checks on cinema equipment.
- Coordinated film screenings with distributors and exhibitors.
- Scheduled films for each auditorium according to popularity and availability.
- Monitored box office revenue and attendance figures on a daily basis.
- Delegated work to staff, setting priorities and goals.
- Provided customer service for patrons in person or via telephone and email inquiries.
Front of House Cashier
Caribe Latin Food
Queenstown, 9300
03.2019 - 06.2021
- Processed customer payments accurately and efficiently using cash registers and other POS systems.
- Organized and maintained a clean, presentable work area.
- Balanced cash drawer on a daily basis to ensure accuracy of transactions.
- Cross-trained in various departments within the store as needed.
- Followed security procedures while handling money, credit cards, and checks.
Administrative Coordinator
Ministry of Education, Argentina.
José C. Paz, Buenos Aires
10.2013 - 12.2018
- Organized and maintained filing systems for sensitive documents.
- Provided administrative support to various departments within the organization.
- Assisted with onboarding of new employees by providing information packets and training materials.
- Conducted research and summarized findings for executive review, supporting decision-making processes.
- Gathered, entered and updated data to maintain departmental records and databases.
- Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.
Education
Digital Marketing Microcredential -
Yoobee
Wellington11-2024
Tesol Cerfificate - English-as-a-Second-Language Education
World TESOL Academy
Online 04-2024
Bachelor of Arts - Film And Video Production
Belgrano University
Buenos Aires 12-2018
Skills
- Budget Administration
- Problem-solving aptitude
- Customer outreach
- Team building
- Time management abilities
- Sales Planning
- Creating marketing plans
- Microsoft 365
- Microsoft Teams
- Advanced English Level (C1)
- Native Spanish speaker
Timeline
Housekeeping and Customer Service Team Leader
Trek Global Backpackers
12.2023 - Current
Cinema Manager
Reading Cinemas
09.2021 - 07.2023
Front of House Cashier
Caribe Latin Food
03.2019 - 06.2021
Administrative Coordinator
Ministry of Education, Argentina.
10.2013 - 12.2018
Digital Marketing Microcredential -
Yoobee
Tesol Cerfificate - English-as-a-Second-Language Education
World TESOL Academy
Bachelor of Arts - Film And Video Production
Belgrano University
Similar Profiles
Nang Su Su San Nang Su Su San null
Receptionist,Barista,Bartender,Tour Sales at Back Home Backpackers HostelReceptionist,Barista,Bartender,Tour Sales at Back Home Backpackers Hostel
Emily AllegraEmily Allegra
Assistant Manager and Duty Manager at Mad Monkey Backpackers WaterfrontAssistant Manager and Duty Manager at Mad Monkey Backpackers Waterfront
Marc HewardMarc Heward
House Cleaner/Labourer at The Bug BackpackersHouse Cleaner/Labourer at The Bug Backpackers