Camille Guillez
Auckland,AUK
Summary
Detail-oriented receptionist and cleaner with a proven track record in customer service, reception management but also cleaning in hotel and house. Skilled in problem-solving and team collaboration, dedicated to enhancing client satisfaction through efficient task management. But also in cleaning room, bathroom, private area in hotel and house for particular or professional.
Overview
3
3
years of professional experience
Work History
Receptionist
ALTAVIA
France, Lille
11.2024 - 05.2025
- Greeted visitors and directed them to appropriate departments.
- Scheduled appointments and maintained the reception calendar efficiently.
- Organized office supplies and ensured stock levels were maintained.
- Assisted with administrative tasks, including data entry and filing documents.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Cleaner
IBIS Hôtel
Lille, France
04.2024 - 09.2024
- Operated cleaning equipment, including vacuums and floor buffers.
- Restocked cleaning supplies to ensure availability for daily tasks.
- Reported maintenance issues to management for timely resolution.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Assisted team members with deep cleaning projects as needed.
- Communicated with staff to understand specific cleaning requirements.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
Hotel Front Desk Receptionist
IBIS HOTEL
Lille, France
01.2023 - 03.2024
- Greeted guests upon arrival and checked them into their rooms efficiently.
- Processed guest payments and maintained accurate financial records at the front desk.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Handled incoming mail and faxes; distributed appropriately within the organization.
- Handled guest complaints and resolved issues to enhance customer satisfaction.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
Housekeeper
Particular
France, Lille
02.2022 - 12.2022
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Used cleaning chemicals following proper guidelines.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Education
Second -
ISEFAC
Lille09-2024
Skills
- Customer service
- Reception management
- Housekeeping
- Organizational skills
- Team collaboration
- Attention to detail
- Problem solving
- Cleaning and sanitizing
Languages
French
Native/ Bilingual
English
Full Professional
Timeline
Receptionist
ALTAVIA
11.2024 - 05.2025
Cleaner
IBIS Hôtel
04.2024 - 09.2024
Hotel Front Desk Receptionist
IBIS HOTEL
01.2023 - 03.2024
Housekeeper
Particular
02.2022 - 12.2022
Second -
ISEFAC