Camille Kress
Auckland,AUK
Summary
Bar manager with proven track record in boosting service efficiency and team collaboration. Successfully organized events and promotions, enhancing client engagement and satisfaction. Skilled bartender dedicated to delivering exceptional hospitality and services. Expert in crafting specialty cocktails and innovating menu offerings.
Overview
10
10
years of professional experience
Work History
Bar Manager
Trolleybus
, Strasbourg, France
08.2020 - 01.2026
- Managed daily bar operations while ensuring compliance with health regulations.
- Oversaw inventory management, ordering supplies to sustain optimal stock levels.
- Trained and mentored staff on bartending techniques and customer service excellence.
- Created innovative drink menus reflecting current trends and customer preferences.
- Orchestrated special events and promotions to boost customer engagement.
- Streamlined workflow processes to enhance service efficiency and quality.
- Addressed customer complaints swiftly, fostering a welcoming environment.
- Tracked financial transactions to guarantee precise cash handling practices.
Restaurant Waiter
La Solidarité
, Strasbourg, France
08.2018 - 08.2020
- Delivered exceptional customer service to enhance dining experiences for high volumes of guests.
- Guided guests in food and beverage selections, highlighting daily specials and signature items to enhance their dining experience.
- Collaborated with kitchen staff to ensure timely delivery of meals while maintaining quality standards.
- Organized table arrangements to maximize seating flow and maintain efficiency during peak hours.
- Processed customer orders accurately using point-of-sale systems and handled cash transactions.
- Trained new employees on service protocols, restaurant policies, and effective up-selling techniques.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health regulations.
- Addressed guest complaints professionally and escalated unresolved issues to management for timely resolution.
Restaurant Waiter
Le Cosy
, Strasbourg, France
06.2016 - 08.2020
- Delivered exceptional customer service by greeting patrons and addressing inquiries promptly.
- Resolved guest complaints swiftly and professionally, improving overall dining experience.
- Upsold menu items through strategic recommendations, contributing to increased restaurant sales.
- Coordinated with kitchen staff and servers to maintain efficient service flow during busy hours.
- Processed orders accurately using POS system while verifying food quality upon delivery.
- Prepared dining area by arranging place settings and ensuring cleanliness standards were met.
- Conducted daily opening and closing duties, ensuring operational readiness for service.
- Supported other waitstaff during peak periods by assisting with order taking from large groups.
Education
Diploma - Chemistry
Université De Strasbourg
Strasbourg, France07-2018
Abibac S (equivalent To A NCEA Level 3 Science) -
Lycée International Des Pontonniers
Strasbourg, France07-2016
Skills
- Bar service preparation
- Menu innovation
- Inventory oversight
- Sales operations
- Cash flow management
- Client engagement
- Team training
- Time management
- Meticulous attention to detail
- Conflict resolution
- Customer focus
- Communication proficiency
Languages
English
Full Professional
French
Full Professional
German
Professional
Spanish
Limited
Timeline
Bar Manager
Trolleybus
08.2020 - 01.2026
Restaurant Waiter
La Solidarité
08.2018 - 08.2020
Restaurant Waiter
Le Cosy
06.2016 - 08.2020
Diploma - Chemistry
Université De Strasbourg
Abibac S (equivalent To A NCEA Level 3 Science) -
Lycée International Des Pontonniers