Camille Palardy-Harr

Overnight Support Manager

Wal-Mart

Maine, United States

07.2019 - 06.2023

Reported concerns and recommendations from clients and employees to senior management.
Helped warehouse staff by unloading trucks and using heavy equipment to properly stock merchandise.
Provided coaching and mentoring opportunities for less experienced staff members.
Assigned work and monitored performance of project personnel.
Reviewed completed work to verify consistency, quality and conformance.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Maintained accurate records of all activities performed during each shift.
Coached and trained new employees, offering positive feedback and helpful advice when completing tasks.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Produced thorough, accurate and timely reports of project activities.
Evaluated individual and team business performance and identified opportunities for improvement.
Checked inventory levels and placed merchandise orders for restocking purposes.
Performed necessary administrative tasks such as scheduling meetings, preparing documents.
Coordinated with other departments to ensure customer satisfaction.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Investigated any reported violations of company policy or procedure by employees working the overnight shift.
Ensured compliance with applicable laws and regulations while managing the overnight shift.
Delegated work to staff, setting priorities and goals.
Led weekly team meetings to communicate business updates and review team performance.
Created weekly schedules for team members and enforced timely shift start and end times.
Worked closely with other teams within the organization to ensure that customers were receiving quality service at all times.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Exceeded customer satisfaction by finding creative solutions to problems.