Summary
Overview
Work History
Reference
Timeline
Generic

Campbell MacDADE

Dunedin

Summary

I am currently a Sales Consultant in the cycle and outdoor equipment industry in Dunedin.

I am consistently hard working, respectful honest and dependable.

I pride myself in my ability to work very well in a team environment but also unsupervised.

I display professionalism, integrity and work hard to contribute to the success of the team and the company.

I have a very open, friendly personality and engage well with the likes of customers, other team members, sales representatives, clients and management alike

In addition, I have strong communication, listening and problem solving skills with a "can do" attitude.

I care for every customer and pride myself in engaging in conversation and listening carefully to each and every person, while striving to ascertain and meet their requirements, preferences and needs.

It gives me great satisfaction to work hard to develop a rapport and also to go that extra mile in an effort to ensure those needs and expectations are met.

In addition, I am extremely hard working with a proven work ethic.

I enthusiastically grasp every opportunity to learn and enhance my knowledge and skills, to ensure I have comprehensive product knowledge and provide excellent customer service.

I have developed strong relationship-building and also problem-solving skills.

I am reasonably mechanically minded and at times can be found in the workshop area, custom building or assembling high end mountain bikes or repairing equipment.

I have consistently met and exceeded sales goals, thereby assisting in the growth of the business.

I receive very positive feedback from customers, clients, team members and management.

The following example was received from the business owner:

...."Just wanted to say that I'm really enjoying working with you. The energy you are bringing and the impact you are having across both stores is awesome.....glad you're on the team"...

From two different customers:

...."This is the best service I have ever had...."

... "I had such wonderful service from Campbell that when I return from overseas, I will revisit your shop".....

I have had experience with managing and supervising staff. As both a team member and also shift manager, I lead by example and actively encourage a supportive, enjoyable and positive team environment. I strive to maintain open and honest communication, recognising and acknowledging accomplishments while providing positive reinforcement and encouraging growth and learning.

I have also had experience in ordering and maintaining stock, regularly liaising with suppliers and sales representatives.

I have a sound working knowledge of administrative systems, including Microsoft Excel spreadsheets, Autocad, Solidworks, Microsoft and Apple IOS and also B2B product ordering systems.

I have high personal standards and take pride in representing the company, nurturing and enhancing current customers and also forging new relationships to increase the customer base and sales of the company.

I align with the ethics, work practices, morals and vision of the company to represent it to a very high standard.

Overview

4
4
years of professional experience

Work History

Sales Consultant

Bike House/ Cycle World
11.2021 - Current

As a Sales Consultant and Shift Manager at Bike House, Dunedin, I am responsible for a small sales team, who I work alongside to promote, nurture and achieve:

  • A healthy, enjoyable, positive and supportive team environment.
  • Open communication and constructive feedback.
  • High levels of motivation and professionalism
  • Consistent customer satisfaction.
  • Not only to meet, but strive to exceed sales targets.

In addition my role also includes:

  • Monitoring and managing stock inventory levels
  • Staying up-to-date on industry trends and to better educate customers and staff on the likes of new products.
  • Analysing sales data
  • Maintaining a clean and organized store environment and product displays.
  • Involvement in improving team performance by sharing and encouraging best practices on store policies and procedures, product knowledge, sales techniques and providing excellent customer service and sales.
  • Increasing average transaction purchases and value through ensuring all of the customer's needs and requirements are fulfilled.
  • Achieving consistent customer satisfaction by providing high levels of personalised service. In addition, addressing any concerns promptly and professionally, demonstrating strong problem-solving skills while upholding company values and standards.
  • Developing and maintaining strong relationships with people including customers, work colleagues, product suppliers and sales representatives.
  • Working closely and collaboratively with internal teams, including inventory, accounts, management and workshop to streamline operations.

Sales Consultant

Evo Cycles
10.2019 - 10.2021

As a Sales Consultant at Evo Cycles, I worked alongside a small sales team. In addition, I worked closely with Management, Suppliers, Sales Representatives, Accounts and Marketing staff at other Evo stores throughout New Zealand.


My role was varied but also focused on the following:


  • Providing a high standard of personalised customer service and ensuring informed product recommendations best suited to the customer's requirements and preferences. This resulted in customer loyalty by offering tailored solutions that met individual needs.
  • Following up on sales leads and customer enquiries to increase sales.
  • Developing and maintaining long-lasting customer relationships by consistently exceeding expectations.
  • Boosting sales and customer satisfaction levels by demonstrating and providing excellent service and product knowledge, leading to repeat business, increased referrals and new customers.
  • Maximizing sales revenue through personalized recommendations and follow up service.
  • Maintaining up-to-date knowledge of store sales, payment policies and security standards.
  • Using in-store computer systems to locate inventory and place orders for customers.
  • Recommending complementary purchases to customers, to ensure their needs are met resulting in increasing revenue.
  • Conducting product demonstrations to highlight features.
  • Streamling store processes for improved efficiency and smoother day-to-day operations.
  • Collaborating with team members to consistently achieve monthly sales targets.

Reference

Tom Elder

Company

  • Evo Cycles
  • Queenstown

Position

  • Regional manager

Contact details

  • 021-057-1494

Timeline

Sales Consultant

Bike House/ Cycle World
11.2021 - Current

Sales Consultant

Evo Cycles
10.2019 - 10.2021

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Campbell MacDADE