Campese David Gabriel Koloamatangi Kamipeli

• Maintained awareness of types of rooms available in different resort locations.
• Produced and shared customer service reports to support management decision-making.
• Maximized efficiency in handling high call volume, ensuring each guest received prompt attention while maintaining accuracy in reservations.
• Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
• Assisted with cross-training efforts among team members to enhance overall department performance and knowledge sharing opportunities.
• Developed strong product knowledge about hotel offerings, amenities, local attractions, enabling personalized recommendations based on guest preferences.
• Minimized cancellations by proactively addressing potential concerns during the reservation process and reinforcing the value of booked servicespackages.
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
• Streamlined reservation processes by proficiently utilizing various software systems and tools for booking and tracking reservations.
• Ensured timely responses to guest inquiries via phone, email, or online chat platforms, providing exceptional customer service throughout each interaction.
• Worked closely with front desk to achieve full occupancy of property.
• Increased revenue with upselling techniques and promoting additional services or packages to guests during the reservation process.
• Achieved excellence in meeting room sales quotas, initiating proactive outreach to prospective clients and effectively closing deals.
• Supported the development of marketing materials showcasing hotel offerings, collaborating with the marketing team to create effective promotional content targeted at attracting new clientele.
• Provided follow through on all calls with confirmations and dissemination of requested information.
• Commissions

• Enhanced security in the cloud environment by implementing robust access controls and encryption measures.
• Assisted clients with seamless migration from on-premise systems to the cloud, minimizing disruption to operations.
• Reviewed vendor contracts diligently, negotiating favorable terms that led to considerable cost savings for the company.
• Worked closely with developers in designing efficient APIs for seamless integration between applications hosted on different platforms within a multi-cloud environment.
• Club Host
• Reservation Sales

• Coordinated with housekeeping and maintenance departments to guarantee rooms were prepared according to guest preferences and standards.
• Managed scheduling and payroll responsibilities for nighttime staff members while adhering to budgetary constraints set by upper management.
• Monitored and evaluated performance of personnel to confirm compliance with standards.
• Evaluated and promptly resolved lodging facility operational issues.

• Assisted with development and distribution of marketing materials for facility.
• Created and managed accurate occupancy forecasts and budgets.
• Prepared monthly resort audits for review.
• Increased room occupancy rates by implementing effective marketing strategies and promotions.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
• Coordinated staff schedules efficiently to maintain appropriate staffing levels during peak periods while avoiding overtime costs.

Covid-19 (I was the only staff employed during the lock down accommodating essential workers only

• Served as a liaison between various departments within the hotel, ensuring smooth operational flow across all areas of responsibility.

• Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
• Demonstrated adaptability in learning new technologies, quickly mastering reservation software updates as needed for continued success in the role.
• Reviewed and updated customer information to maintain up-to-date records for high-quality service.
• Balanced competing priorities under pressure without sacrificing attention to detail when processing multiple simultaneous reservations requests from diverse clientele groups.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Streamlined reservation processes by proficiently utilizing various software systems and tools for booking and tracking reservations.
• Maintained awareness of types of rooms available in different resort locations.
• Worked closely with front desk to achieve full occupancy of property.
• Developed strong product knowledge about hotel offerings, amenities, local attractions, enabling personalized recommendations based on guest preferences.
• Resolved various issues and discrepancies for customers.

• Initiated plans to improve customer relations, quality standards, and service efficiency.
• Trained employees in essential job functions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Processed customer orders quickly and accurately to meet dispatch targets.
• Supervised security personnel in upholding staff, customer and building safety.
• Served as the primary point of contact for guests during overnight hours, providing exceptional service and prompt assistance with all inquiries or concerns.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Scheduled office meetings and client appointments for staff teams.
• Assisted with the preparation of reports, presentations, and meeting materials to ensure a smooth flow of information within the organization.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Scheduled initial and return appointments for VIP clients, adhering to internal policies while accommodating individual customer needs.
• Handled complaints and questions, and re-directed calls to other team members.
• Increased office efficiency with accurate record-keeping, timely data entry, and proper file management.

• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
• Scheduled office meetings and client appointments for staff teams.
• Organized, maintained and updated information in computer databases.
• Increased customer retention rates through exceptional communication skills and problem-solving abilities.
• Handled assignments independently with good judgement and critical thinking skills.

• Reduced employee turnover within the housekeeping department through consistent mentoring, training, and recognition programs that fostered a supportive work environment.
• Managed scheduling for housekeeping staff to ensure adequate coverage during peak hours or special events, maintaining optimal service levels.
• Adhered to safety protocols by enforcing proper equipment usage.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Communicated repair needs to maintenance staff.

• Minimized downtime due to unexpected maintenance issues by replacing light bulbs or unclogging drains proactively.
• Gathered linen supplies and organized linen closets for prompt room restocking.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.