Candice Bishop
Whanganui
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Claims Case Manager
IAG New Zealand
01.2023 - Current
- Delegated authority for claims acceptance and payments of up to $100,000
- Delegated authority for Fraud shield acceptance. Fraud shields are a system safeguard triggered by key indicators on a claim. Must be manually reviewed and assessed for either acceptance of official declinature.
- Managed complex claims, ensuring accurate and timely resolutions through thorough investigations and negotiations.
- Streamlined claims processing for faster settlements with effective communication between parties involved.
- Coordinated effectively with field adjusters to obtain necessary information for prompt claim assessment and resolution.
- Played an active role in the continuous improvement of claims case management processes by providing feedback and suggestions during team meetings, contributing to overall departmental growth and success.
- Identified fraudulent claims through meticulous investigation, protecting company assets from undue losses.
- Increased customer satisfaction ratings by providing empathetic support and routinely updating clients on case progress.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
Digital Claims
IAG New Zealand
02.2022 - 01.2023
- Handles the submission, validation, and tracking of online claims through digital platforms.
- Makes outbound calls to claimants for follow-up, clarifications, or to provide updates on their claims.
Claims Lodgement
IAG New Zealand
05.2021 - 02.2022
- Acts as the first point of phone contact for claimants .
- Responsible for gathering correct, compliant and all necessary information from claimants to assist with the lodgement of their claim
Personal Lender
Avanti Finance
03.2017 - 04.2021
- Enhanced customer experience by promptly addressing concerns, answering questions, and providing ongoing support throughout the lending process.
- Streamlined the loan application process for enhanced customer satisfaction and quicker processing times.
- Maintained thorough knowledge of industry regulations, guidelines, and best practices in order to provide compliant and informed service to customers.
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Explained very technical financial information to applicants in easy to understand language.
Lending Administrator
Avanti Finance
01.2015 - 03.2017
- Gathers all necessary documentation from the borrower, ensuring completeness and accuracy.
- Prepares and submits organized files to the lender for review and approval of the loan application.
Payouts Administrator
Avanti Finance
01.2012 - 01.2015
- Oversees the release and processing of loan payouts to approved borrowers.
- Verifies loan details and ensures payouts are in accordance with policies and regulations.
Office Administrator
Big Save Furniture
01.2009 - 12.2011
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Demonstrated a high level of accuracy and attention to detail when placing orders, minimizing trade errors and potential losses.
Skills
- Claims auditing
- Attention to detail
- Excellent communication
- Critical thinking
- Planning and organization
- Legal compliance
- Problem-solving
- Customer service
Timeline
Claims Case Manager
IAG New Zealand
01.2023 - Current
Digital Claims
IAG New Zealand
02.2022 - 01.2023
Claims Lodgement
IAG New Zealand
05.2021 - 02.2022
Personal Lender
Avanti Finance
03.2017 - 04.2021
Lending Administrator
Avanti Finance
01.2015 - 03.2017
Payouts Administrator
Avanti Finance
01.2012 - 01.2015
Office Administrator
Big Save Furniture
01.2009 - 12.2011
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