Candice Cassel
Auckland,New Zealand
Summary
Results-driven office manager with extensive experience in streamlining operations and enhancing productivity in dynamic business environments. Proven track record in optimizing service quality and efficiency across multiple offices. Highly organized with exceptional skills in task prioritization and deadline management. Aiming to leverage expertise to contribute to organizational success and operational excellence.
Overview
23
23
years of professional experience
Work History
Office Manager, Sales Administrator & Accounts Receivable
Timescapes
10.2023 - Current
- Office Management: I manage all office operations, including ordering food and equipment, coordinating with building management and cleaners, and assisting with new starter onboarding, travel programs, and general business inquiries. I also played a key role in organizing company events, retreats, and functions across all regions.
- Sales Administration: I provide comprehensive support to the sales team, assisting with deal creation, contract crafting, and ensuring deal compliance. I manage HubSpot administration and am responsible for all supplier and vendor registrations. I also created new processes and Pandadoc templates to streamline the deals and contracts process.
- Accounts Receivable: I oversee all accounts receivable functions, managing three separate inboxes for NZ, AU, and Canada. I handle customer invoicing queries, liaise with accounts to reconcile accounts, and proactively follow up on aged receivables. I also contributed to a project that implemented a new billing system and created a report to track un-invoiced customers.
General Manager
All You Needle
03.2020 - 10.2023
- Created the All You Needle website using Shopify from beginning to end.
- Online Sales: processing all online orders including shipping.
- Social Media Marketing: maintenance of the Facebook and Instagram business pages.
- Marketing: including creating monthly promotions and all artwork for the promotions using Canva - for both the Online and Brock and Mortar store.
- Sourcing New products from Suppliers, Sourcing New Suppliers and cultivating the relationships between businesses.
- Admin: Purchasing products and receipting them for both the Online and Brick and Mortar Store.
- Maintenance of the POS Systems including Vend and Shopify - this included the creating of products in both systems.
- Stock Management.
- Liaising with customer through the Shopify & Facebook stores to source products and to help increase sales.
- Customer Services.
Sales Co-Ordinator
Plumbing World
06.2019 - 03.2020
- Processing orders: Quoting, inputting orders, picking orders, packing orders, arranging deliveries.
- Project Coordination: managing multiple commercial customers on a project by project basis. Dealing with a range of roles and people within both the Plumbing World and Commercial customers organisation.
- Time Managing projects and deliveries.
- Invoicing and crediting Sales orders.
- Coordinating with branches regarding stock shifts and for project coordination purposes.
- Meeting Sales KPIʼs for the branch.
- Trade Sales: involving both customer service and having to provide product knowledge to both trade and retail customers.
- Stock Management.
Sales Support/Customer Services
Reclaim LTD
03.2017 - 06.2019
- Assist customers over the phone and via email: booking new services, resolving servicing issues, providing information about schedules, pricing and services.
- Reports in Excel: monthly, spend, customer profiles.
- Document Formatting: Tenders.
- Data Capturing: contract entry, bin orders (removals and deliveries), schedules, account updates.
- Liaising with customer on the behalf of the Key Accounts Managers.
- Network between the customer and dispatch to resolve services requests, often having to problem solve on the spot.
Sales Consultant
Damba Gregory
11.2016 - 03.2017
- Contact Existing Database and new customer to generate business.
- Face to Face Meetings.
- Gathered info about current market expectations.
- Compiling info to generate quotes.
- Liaising with Fabric houses to meet the need of the customer.
- Deliver sample chairs to the customers.
- Distribute email campaigns for promotions.
- Clear communication channel with the customer throughout the entire sales process to delivery phase.
- Report back to Branch Manager and CEO in Australia (customer feedback as well as sales targets etc).
- Provide creative input on new ranges and pricing.
National Accounts Sales Co-Ordinator
Waste Management
08.2015 - 10.2016
- Reporting: extracting data from the system and manually inputting into excel Documents. Instrumental in assisting develop automated reports.
- National Rate Changes: Had to make changes in AS400 for annual price increases - very manual system.
- Customer Services: deal with pricing and service queries, as well as assisting with booking of services.
- Liaising with customers on behalf of the National Account Manager when they were not available.
- Creating Processes to streamline how we dealt with certain customers e.g. OCS.
- Had to liaise with credit control when there was an account query.
- Created a network between the customer, dispatch, Operations, Sales Support and Customer services to resolve any issues or to ensure that all services are running smoothly.
- Purchase Orders: created them on behalf of the National Accounts Team for Stationery/ Travel/Recruitment.
- Travel bookings: Booked all travel for the National Account Managers (Flights/Accommodation/Car Hire). Various Companies - Belgium, South Africa and New Zealand.
Various Companies
01.2003 - 08.2015
- Company Overview: Roles predating November 2016
- Tridon NZ LTD - Customer Service Representative (March 2015 - Aug 2015)
- Enterprisecloud - New Business Development Manager/Customer Service Manager/Project Manager/Sales Co-Ordination/Sales Executive (June 2011 - Dec 2014)
- Merge Designs - Sales Representative (May 2010 - May 2011)
- Business Furniture Solutions - Sales Account Manager (Feb 2008 - April 2010)
- Sanlam - Financial Advisor (Jan 2006 - Jan 2008)
- Pro Linguis - English Teacher
- Woolworths Restaurantʼs - Restaurant Manager
- Roles predating November 2016
Education
Bachelor of Arts - Psychology and English, Marketing and Communications
University of Kwa-Zulu Natal
Durban, South Africa01.2003
Skills
- Office management
- HubSpot administration
- Accounts receivable
- Project coordination
- Process improvement
- Customer relationship management
- Event planning
- Vendor management
- Effective communication
- Problem solving
Accomplishments
Customer Services Award, Waste Management, 2017, Nation-wide award
References
- Diane Dellar, Business Owner, All You Needle, diane@allyouneedle.co.nz, 61 431907736
- Kristy Miller, Key Accounts Manager, Reclaim, kristym@reclaim.co.nz, 021625412
Affiliations
- Represented South Africa and currently representing New Zealand in Tenpin Bowling
References
References available upon request.
Timeline
Office Manager, Sales Administrator & Accounts Receivable
Timescapes
10.2023 - Current
General Manager
All You Needle
03.2020 - 10.2023
Sales Co-Ordinator
Plumbing World
06.2019 - 03.2020
Sales Support/Customer Services
Reclaim LTD
03.2017 - 06.2019
Sales Consultant
Damba Gregory
11.2016 - 03.2017
National Accounts Sales Co-Ordinator
Waste Management
08.2015 - 10.2016
Various Companies
01.2003 - 08.2015
Bachelor of Arts - Psychology and English, Marketing and Communications
University of Kwa-Zulu Natal