Candice Fourie
Auckland,AUK
Summary
Dynamic Branch Manager at Terra CAT with a proven track record in exceeding financial targets and enhancing customer relationships. Skilled in KPI tracking and team leadership, I foster a collaborative environment that drives performance and motivates staff. My strategic thinking and adaptability have consistently led to improved operational efficiency and customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Branch Manager
Terra CAT
06.2017 - Current
- Monitor and ensure the branch meets or exceeds financial targets
- Identify and pursue new business opportunities to grow the customer base
- Track Key Performance Indicators (KPIs) for the team and branch
- Conduct performance reviews, provide feedback, and implement initiatives to improve team productivity
- Build and maintain effective relationships with suppliers to ensure quality and service standards
- Manage the yard, work-in-progress, parts, and service operations
- Maintain high standards of customer service, handle inquiries, complaints, and disputes promptly
- Build and maintain strong relationships with internal and external clients
- Foster a positive work environment and motivate the team to achieve performance goals
- Direct all aspects of distribution, customer service, human resources, administration, and sales
- Ensure the branch operates in accordance with company policies and industry regulations
- Oversee the recruitment, onboarding, and training of new employees
Service Coordinator
Alltech Diesel & Turbochargers NZ Ltd
06.2013 - 05.2017
- Coordinated service operations and managed customer relationships
- Scheduled and monitored service activities to ensure timely completion
- Maintained accurate records and documentation
Administration Manager
Cable Price
10.2008 - 05.2013
- Managed administrative functions across multiple branches
- Supervised service staff and ensured compliance with company policies
- Streamlined processes to improve efficiency and customer satisfaction
Service Advisor - Toyota & Lexus
North Shore Toyota
03.2005 - 10.2008
- Provided exceptional customer service and technical support
- Coordinated service appointments and managed workflow
- Ensured timely and accurate completion of service orders
Education
National Certificate - Automotive Service Reception
MITO
New ZealandNational Certificate - Front Line Management
MITO
New ZealandSkills
- Financial management
- KPI tracking
- Customer relationship management
- Collaborative Team Management
- Conflict resolution
- Performance evaluation
- Project management
- Business development
- Goals and performance
- Workforce management
- Operational Efficiency Enhancement
- Reliable
- Operations management
- Excellent communication skills
- Strategic Development
- Strategic Task Management
- Effective Scheduling Abilities
- Service coordination
- Collaboration
- Multitasking Abilities
- Analytical and critical thinking
Certification
- NZ Manual Car Licence
- NZ Drivers Licence
- Dr. Ceri Evans - Perform Under Pressure
- Women in Leadership Pilot Program by Anna Johnston
- People Management for Supervisors
- Boyle Team Leader Development Program - Fundamentals of Service Operations
- Toyota Service Advisor - TSA1 (Issued by Toyota NZ)
Languages
English
Professional References
- Kyle Field, Burnie Operations Manager, +61 417 328 997, KyleField@wadams.com.au
- Dave Potter, Branch Operations Manager Auckland, +64 275 580 071
Timeline
Branch Manager
Terra CAT
06.2017 - Current
Service Coordinator
Alltech Diesel & Turbochargers NZ Ltd
06.2013 - 05.2017
Administration Manager
Cable Price
10.2008 - 05.2013
Service Advisor - Toyota & Lexus
North Shore Toyota
03.2005 - 10.2008
National Certificate - Automotive Service Reception
MITO
National Certificate - Front Line Management
MITO
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