Candice Van Zyl
Rolleston,CAN
Summary
I am looking to apply my current knowledge and experience to a new role. I am passionate about helping others and strive to make a difference in someones life.
Overview
7
7
years of professional experience
Work History
Assisted Recovery (Case Manager)
ACC
04.2024 - Current
- Accomplish multiple tasks daily
- Respond to clients and providers queries via phone or email
- Update clients contact details
- Request medical notes relevant to the clients claim
- Seek advise from medical/technical advisers to establish clients reason for ongoing incapacity
- Putting supports in place for clients (vocational rehabilitation, social support and income support)
- Support client to achieve their goal (return to independence or return to pre-injury role)
Customer service representative
ACC
07.2021 - 04.2024
- Providing advice, information, and assistance to callers
- Exhibit professionalism when dealing with clients
- Attempting to resolve all enquiries on first contact with caller
- Use available resources to assist caller
- Working towards call targets
- Provide excellent customer service
- Booking Taxi's for clients and ordering equipment
- Placed outbound customer service calls
- Respond to customer requests
- Maintaining and update customer data
Frontline Receptionist
Tui Ear Clinic
11.2020 - 07.2021
- Scheduled, coordinated and confirmed appointments
- Banking
- Set up clinic and assist with cleaning instruments
- Greeted clients at front desk and engaged in conversations
- Answering phones and responding to emails
- Sending out customer letter reminders for appointments
- Ordering Stationary
- Doing free ear canal checks for customers
- Collected payments and processed transactions
- MedTech Evolution Database management
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Optical Assistant/Admin/Receptionist
Specsavers
09.2018 - 11.2020
- Conducted pretest procedures
- Managed administrative duties with phone reception, appointment scheduling and payment processing
- Dispensed glasses and fitting frames
- Team leader role for some days of the week
- Banking and cash declaration
- Sending and replying to emails
- Tidy the store
- Ordering supplies
- Helped patients with selecting and ordering glasses or contact lenses
- Collaborated with optometry staff to reach individual and team goals
- Maintained inventory of contact lenses
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays
Customer service/Sales Representative
Lasertec Imaging
03.2017 - 09.2018
- Cold calling
- Managing phone calls
- Sending and replying to emails
- Pack and ship out orders
- Ordering stationary
- Building and managing a customer database
- Reaching sales targets
Education
NCEA Level 2 & 3 -
Hillcrest High School
Skills
- Communication skills
- Team player
- Time Management
- Dedicated
- Attention to detail
- Fast learner
Reference
Manager at ACC:
Adam Nasmith
0273372672
adam.nasmith@acc.co.nz
Team Leader at ACC:
Sandra Hintz
0273854759
sandra.hintz@acc.co.nz
Manager at Specsavers:
Anthony Ling
0274507685
antjsling@gmail.com
Timeline
Assisted Recovery (Case Manager)
ACC
04.2024 - Current
Customer service representative
ACC
07.2021 - 04.2024
Frontline Receptionist
Tui Ear Clinic
11.2020 - 07.2021
Optical Assistant/Admin/Receptionist
Specsavers
09.2018 - 11.2020
Customer service/Sales Representative
Lasertec Imaging
03.2017 - 09.2018
NCEA Level 2 & 3 -
Hillcrest High School
Similar Profiles
Genevieve ContrerasGenevieve Contreras
Leasing Manager at ACCLeasing Manager at ACC
Courtney LindsayCourtney Lindsay
Collections Officer at ACCCollections Officer at ACC
Mustafa OsmanMustafa Osman
Case Manager at ACCCase Manager at ACC