Candy Kouk
Flagship Store Manager
Auckland,Auckland
Summary
A self-driven, With a positive attitude; strong retail experience and enthusiasic individual who has the ability drive profitable growth for business. Currently looking for an exciting role with a successful company, that has great working culture and opportunities for further career development.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
Tarocash, Syliva Park
Auckland
11.2019 - Current
- lead , motivate, coach and support team
- introduce effective working method
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Managed inventory control, cash control and store opening and closing procedures.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates on product knowledge by using wide variety of training tools.
Store Manager OUTLET
Tarocash Ltd Onehunga
Auckland
11.2015 - 11.2019
- Maintained energy and enthusiasm in fast-paced environment.
- awareness( store presentation, visual merchandize, team, sales and promotions)
- Used coordination and planning skills to achieve results according to schedule.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- coach and support team with working at fast paced environment.
- recognize team/individual achievement
- feedback( structure, and development plan)
- problem solving(customer, team, stock ect)
- statistical analyses data(foot traffic/float, performances both store and individual team, stock inventory)
- stock management(full, correct location, store appropriately,)
- Reports(sells/KPI)
- Worked within applicable standards, policies and regulatory guidelines
- Organize and conduct stocktakes with outsourcing company.
Store Manager
Tarocash LTD, Queen Street
03.2014 - 09.2015
- organize schedule
- wages management
- Goal setting(weekly and Daily)
- Coaching and training(product specifications, selling techniques)
- Feedback( product, performance)
- Introduce methods of increasing productivity
- Planing and delegate (priorities task and meet deadline)
- Driving, motivate team to perform
- performance management(KPI/behavior)
- maintain consistency with great customer service across the team
- store security
- Banking
- Proactive Communication (phone/email/txt)
- stocktakes
- inventory management(stock in and out, customer queries and faulties)
- recruitment( interview, reference check, contract)
Assistant Manager
Tarocash Ltd, Queen Street
Auckland
10.2012 - 03.2014
- house keeping
- customer service
- relationship building(customer, team member and managers)
- customer queries
- price pointing
- merchandising and reflect current promotions
- goal setting(daily and weekly)
- reports(sales and KPI, banking, inventory variance ect)
- store security
- Stock in and out
- product feedback
- alteration organizing
- sells training
Assistant/Duty Manager
Kamikaze Clothing
Auckland
04.2010 - 10.2012
- selling
- stock in and out
- customer requires
- visual merchandize
- promotion plan
- reports(sales, category, telephone/fax, foot traffic/conversion report)
- cash handling
- timesheet
- housekeeping
Sales consultant
Kamikaze Clothing Dressmart Onehunga
Auckland
07.2008 - 03.2010
- house keeping
- selling
- understand and follow through company policy and procedures
- communicate between team and manager
- cash handling
Education
Certificate of Garment Technology Certificate of Pattern Design - Fashion Design
NZFA
AucklandDiploma of Fashion - Fashion Technology
NZFA
Auckland, AUKNational certificate in Clothing Manufacture Commercial Sewing Skills National certificate in Design and Patternmaking - undefined
Edgewater College
02.2004 - 12.2007
Skills
Customer serviceStore merchandize and maintenanceMulti-taskingProblem solvingConsitent Meeting KPI’SAttention to detailPOS/RMS system
Customer Relations
Goals and performance
Training and mentoring
Team leadership and coaching
Sales expertise
Staff training and development
Strategic thinker
Order management
Relationship building and management
Accomplishments
- Achieved top 10 individual sales platinum club 2017 -2021years
- Top individual KPI 2018, 2019
- Achieved top store KPI 2013,2018
- Achieved top NZ store sales (2017-2019)
- Highest store success rate for 2017, 2018
- succession plan 2xpart time team and 2xASM to move to store manager roll.
Timeline
Store Manager
Tarocash, Syliva Park
11.2019 - Current
Store Manager OUTLET
Tarocash Ltd Onehunga
11.2015 - 11.2019
Store Manager
Tarocash LTD, Queen Street
03.2014 - 09.2015
Assistant Manager
Tarocash Ltd, Queen Street
10.2012 - 03.2014
Assistant/Duty Manager
Kamikaze Clothing
04.2010 - 10.2012
Sales consultant
Kamikaze Clothing Dressmart Onehunga
07.2008 - 03.2010
National certificate in Clothing Manufacture Commercial Sewing Skills National certificate in Design and Patternmaking - undefined
Edgewater College
02.2004 - 12.2007
Certificate of Garment Technology Certificate of Pattern Design - Fashion Design
NZFA
Diploma of Fashion - Fashion Technology
NZFA