Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Candy Kouk

Flagship Store Manager
Auckland,Auckland

Summary

A self-driven, With a positive attitude; strong retail experience and enthusiasic individual who has the ability drive profitable growth for business. Currently looking for an exciting role with a successful company, that has great working culture and opportunities for further career development.

Overview

14
14
years of professional experience
4
4
years of post-secondary education

Work History

Store Manager

Tarocash, Syliva Park
Auckland
11.2019 - Current
  • lead , motivate, coach and support team
  • introduce effective working method
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates on product knowledge by using wide variety of training tools.

Store Manager OUTLET

Tarocash Ltd Onehunga
Auckland
11.2015 - 11.2019
  • Maintained energy and enthusiasm in fast-paced environment.
  • awareness( store presentation, visual merchandize, team, sales and promotions)
  • Used coordination and planning skills to achieve results according to schedule.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • coach and support team with working at fast paced environment.
  • recognize team/individual achievement
  • feedback( structure, and development plan)
  • problem solving(customer, team, stock ect)
  • statistical analyses data(foot traffic/float, performances both store and individual team, stock inventory)
  • stock management(full, correct location, store appropriately,)
  • Reports(sells/KPI)
  • Worked within applicable standards, policies and regulatory guidelines
  • Organize and conduct stocktakes with outsourcing company.

Store Manager

Tarocash LTD, Queen Street
03.2014 - 09.2015
  • organize schedule
  • wages management
  • Goal setting(weekly and Daily)
  • Coaching and training(product specifications, selling techniques)
  • Feedback( product, performance)
  • Introduce methods of increasing productivity
  • Planing and delegate (priorities task and meet deadline)
  • Driving, motivate team to perform
  • performance management(KPI/behavior)
  • maintain consistency with great customer service across the team
  • store security
  • Banking
  • Proactive Communication (phone/email/txt)
  • stocktakes
  • inventory management(stock in and out, customer queries and faulties)
  • recruitment( interview, reference check, contract)




Assistant Manager

Tarocash Ltd, Queen Street
Auckland
10.2012 - 03.2014


  • house keeping
  • customer service
  • relationship building(customer, team member and managers)
  • customer queries
  • price pointing
  • merchandising and reflect current promotions
  • goal setting(daily and weekly)
  • reports(sales and KPI, banking, inventory variance ect)
  • store security
  • Stock in and out
  • product feedback
  • alteration organizing
  • sells training

Assistant/Duty Manager

Kamikaze Clothing
Auckland
04.2010 - 10.2012
  • selling
  • stock in and out
  • customer requires
  • visual merchandize
  • promotion plan
  • reports(sales, category, telephone/fax, foot traffic/conversion report)
  • cash handling
  • timesheet
  • housekeeping

Sales consultant

Kamikaze Clothing Dressmart Onehunga
Auckland
07.2008 - 03.2010


  • house keeping
  • selling
  • understand and follow through company policy and procedures
  • communicate between team and manager
  • cash handling


Education

Certificate of Garment Technology Certificate of Pattern Design - Fashion Design

NZFA
Auckland

Diploma of Fashion - Fashion Technology

NZFA
Auckland, AUK

National certificate in Clothing Manufacture Commercial Sewing Skills National certificate in Design and Patternmaking - undefined

Edgewater College
02.2004 - 12.2007

Skills

Customer serviceundefined

Accomplishments

  • Achieved top 10 individual sales platinum club 2017 -2021years
  • Top individual KPI 2018, 2019
  • Achieved top store KPI 2013,2018
  • Achieved top NZ store sales (2017-2019)
  • Highest store success rate for 2017, 2018
  • succession plan 2xpart time team and 2xASM to move to store manager roll.

Timeline

Store Manager

Tarocash, Syliva Park
11.2019 - Current

Store Manager OUTLET

Tarocash Ltd Onehunga
11.2015 - 11.2019

Store Manager

Tarocash LTD, Queen Street
03.2014 - 09.2015

Assistant Manager

Tarocash Ltd, Queen Street
10.2012 - 03.2014

Assistant/Duty Manager

Kamikaze Clothing
04.2010 - 10.2012

Sales consultant

Kamikaze Clothing Dressmart Onehunga
07.2008 - 03.2010

National certificate in Clothing Manufacture Commercial Sewing Skills National certificate in Design and Patternmaking - undefined

Edgewater College
02.2004 - 12.2007

Certificate of Garment Technology Certificate of Pattern Design - Fashion Design

NZFA

Diploma of Fashion - Fashion Technology

NZFA

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Candy KoukFlagship Store Manager