Cara Thatcher
Tikipunga
Summary
Diligent with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Kingsgate Hotel
03.2023 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered phone promptly and directed incoming calls to correct offices.
Receptionist
Settlers Hotel
03.2021 - 08.2021
- Fulltime reception duties which included Phone Handling, Booking Rooms, Scheduling Housekeeping rosters, Scheduling Meetings, Cash Handling/Eftpos Transactions, Customer Service
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying etc
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Customer Service
Kmart
03.2017 - 12.2019
- Built lasting relationships with clients through outstanding customer service interactions.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Managed business customer service, responding to requests and concerns promptly.
Education
Business And Financial Literacy - Business Finance Levels 4 And 5
Quantum Education
Whangarei, NTL12.2014
Certificate in Advanced Information Technology - Systems Administrator Level 3
Quantum Education
Whangarei, NTL08.2014
National Certificate in Computing (Level 3) - Computing
Quantum Education
Whangarei, NTL01.2014
Kangaroo Flat Secondary College - Year 10 Completed
Kangaroo Flat Secondary College
Bendigo, Victoria01.1991
Skills
- Data entry
- Customer service
- Cash handling
- Office organization
- Phone management
- Clerical support
- Telephone skills
- Customer/Client relations
- Data inputting
- Office administration
- File management
- Administrative support
- Business and Financial Literacy Level 4 and 5
- National Certificate in Computing
- Certificate in Advanced Information Technology
Certification
Level 3 Computer Management
Level 4 and 5 Business and Financial Literacy
Timeline
Receptionist
Kingsgate Hotel
03.2023 - 08.2023
Receptionist
Settlers Hotel
03.2021 - 08.2021
Customer Service
Kmart
03.2017 - 12.2019
Business And Financial Literacy - Business Finance Levels 4 And 5
Quantum Education
Certificate in Advanced Information Technology - Systems Administrator Level 3
Quantum Education
National Certificate in Computing (Level 3) - Computing
Quantum Education
Kangaroo Flat Secondary College - Year 10 Completed
Kangaroo Flat Secondary College
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