Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cara Liu

NZ Permanent Resident Visa

Summary

Empathetic and detail-oriented professional with over five years of experience in customer service, sales, and administrative roles across both China and New Zealand. Proven ability to manage client relationships, lead teams, and ensure accurate documentation. Culturally competent and passionate about supporting people through respectful, high-quality service delivery. Seeking to contribute to ACC’s mission as a Payments Assessor.

Overview

8
8
years of professional experience

Work History

Sales & Customer Service Supervisor

BigFace Trading Ltd
Auckland, New Zealand
01.2020 - 01.2025
  • Led a customer service team, overseeing daily operations and client communications.
  • Managed invoicing, payment follow-ups, and customer account queries with attention to accuracy and compliance.
  • Built and maintained strong client relationships with empathy and professionalism.
  • Resolved customer complaints effectively, often under time pressure, ensuring service satisfaction.

Sales Assistant

Chain Supermarket
China
01.2017 - 08.2017
  • Supported customers with purchases, provided product information, and assisted with returns.
  • Maintained stock levels and store presentation to meet company standards.
  • Delivered consistent customer satisfaction in a fast-paced environment.
  • Gained foundational experience in service ethics, teamwork, and communication.

Education

Diploma - Digital Marketing (Level 7)

NZIE – New Zealand Institute of Education
Auckland, NZ
05.2019

Bachelor - English (International Trading)

Liaoning University
China
06.2017

Skills

  • High accuracy in data entry and payment processing
  • Experience managing sensitive and confidential information
  • Conflict resolution and customer support
  • Team coordination experience
  • Fast learner with adaptability to new systems

Languages

  • Chinese
  • English

Timeline

Sales & Customer Service Supervisor

BigFace Trading Ltd
01.2020 - 01.2025

Sales Assistant

Chain Supermarket
01.2017 - 08.2017

Diploma - Digital Marketing (Level 7)

NZIE – New Zealand Institute of Education

Bachelor - English (International Trading)

Liaoning University

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Cara Liu