Cara Raj
Auckland,AUK
Summary
Skilled Operations Team Leader bringing self-directed and confident management style developed over 5 years of experience. Oversees training, documentation and financial reporting. Excellent problem-solving, conflict management and project coordination skills. Flexible Supervisor excelling in fast-paced environment looking for a position with growth opportunities. Possesses strong communication and time management skills. Bringing a strong work ethic, interpersonal skills and customer service expertise. Knowledgeable about security, safety and service standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Team Leader
IKEA
03.2017 - 11.2022
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
- Monitored supply chain and managed logistics functions for company.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Helped to increase sales and customer retention by managing implementation new marketing and service strategies.
- Contributed to interviewing process and made new hire recommendations.
- Adhered to applicable guidelines and requirements, and assisted team in doing same.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Set schedules and oversaw daily workflow.
- Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
- Produced detailed reports outlining performance against benchmarks.
- Kept team activities in compliance with safety, regulatory and environmental guidelines.
- Sat on new hire interviewing panel and made recommendations.
- Managed internal operational standards and productivity targets.
- Performed preventative maintenance and calibration on equipment and systems to prevent malfunctions and work obstacles.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Analyzed department metrics and performance and reported findings to management.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Tracked company equipment, tools and technology to manage inventory.
- Compiled training materials for new employees and tracked skill development.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Real Estate Agent
Ray White Real Estate
09.2021 - 11.2022
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Communicated with clients to understand property needs and preferences.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Reviewed market research data and changed sales plans accordingly.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Represented buyers and sellers of developed and undeveloped properties.
- Maintained connections with clients to encourage repeat business and referrals.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Presented purchase offers to sellers for consideration.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Advertised client properties through websites, social media and real estate guides.
- Negotiated, facilitated and managed real estate transactions.
Sales Assistant
Sunglass Hut (Myer)
10.2016 - 01.2017
- Prioritized and accomplished wide range of tasks each shift.
- Provided repeat customers with exceptional care and attention.
- Kept work areas clean and neat at all times.
- Reported incidents to management.
- Monitored entrances, exits and fitting rooms for signs of theft.
- Maintained adherence to all company protocols.
- Accepted and processed returns.
- Suggested accessories and complementary purchases.
- Directed individuals to merchandise locations.
- Prepared merchandise for sales floor.
- Greeted customers promptly.
- Received customer payments.
- Totaled bills and calculated taxes.
- Described products and services in detail.
- Assisted customers in selecting items based on needs.
- Created attractive displays to promote items.
- Processed customer returns.
- Reported security and service incidents to management.
- Completed purchases using Point of Sale systems.
- Worked collaboratively in team environment.
- Achieved objective's through suggestive selling and upselling
Education
Bachelor of Business - Business Management-Major in Management
Swinburne University of Technology
Melbourne, VIC2023
Cabin crew course - Aviation/Flight attendant
Learning Cloud
Melbourne, VIC2016
Year 12 - Math's, English, Business, Accounting, Media
Mount Ridley College
Craigieburn, VIC2015
Skills
- Working under pressure
- Good telephone etiquette
- Accurate money handling
- Superior verbal and written communication skills
- Calm under pressure
- Ability to work autonomously /team member
- Skilled in upselling
- Organized multi-tasker
- Point of Sale (POS) system operation
- Fast and efficient service worker
- Training personnel
- Computer proficiency
- Relationship building
- Merchandising understanding
- Good at decision making
- Multi-tasking strength
- Interpersonal skills
- Time management skills
- Adaptability
- Outgoing and energetic
- Problem-solving
- Employee training and development
Certification
Full drivers License
Real Estate License
Cabin crew course
Responsible service of alcohol-RSA
First Aid Certificate
Timeline
Real Estate Agent
Ray White Real Estate
09.2021 - 11.2022
Operations Team Leader
IKEA
03.2017 - 11.2022
Sales Assistant
Sunglass Hut (Myer)
10.2016 - 01.2017
Bachelor of Business - Business Management-Major in Management
Swinburne University of Technology
Cabin crew course - Aviation/Flight attendant
Learning Cloud
Year 12 - Math's, English, Business, Accounting, Media
Mount Ridley College
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