Caragh Synott
Auckland,AUK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Caregiver
Whaikaha
Auckland, Auckland
03.2024 - 07.2024
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Drove clients to doctors' appointments and social outings.
- Built strong and trusting rapport with clients and loved ones.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided emotional support to clients during difficult times.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
Childcare Assistant
Discoveries Daycare
Kelston, Auckland
02.2018 - 11.2018
- Unqualified childcare teacher providing a safe, nurturing and stimulating environment for the children.
- Responded promptly to incidents or emergencies according to established protocols.
- Developed positive relationships with parents and guardians to ensure their child's needs were met.
- Engaged children in meaningful conversations regarding their day-to-day experiences.
- Supervised naptime routines and ensured proper sleep habits were maintained.
- Encouraged self-expression through various art forms such as music, painting, drawing.
- Maintained a clean, organized classroom environment conducive to learning.
- Collaborated with colleagues to provide a high standard of care for each child.
- Read stories, sang songs and taught basic skills such as color recognition and counting numbers.
- Collaborated daily with classroom teachers to keep activities running smoothly.
Call Center Representative
Pulse Energy
Auckland CBD, Auckland
02.2014 - 10.2016
- Maintained records of customer interactions, transactions, comments and complaints.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained accurate records of customer interactions for future reference.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Navigated through computer systems to review information and respond appropriately to callers.
Education
Tourism And Travel Management
Sir George Seymour
Dunedin, NZ12-2012
Skills
- Positive team player
- Adaptability
- Confident communication
- Problem solving
- Proactive goal setting
- Great time management
Timeline
Caregiver
Whaikaha
03.2024 - 07.2024
Childcare Assistant
Discoveries Daycare
02.2018 - 11.2018
Call Center Representative
Pulse Energy
02.2014 - 10.2016
Tourism And Travel Management
Sir George Seymour
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