Caria Pieters

As an Associate KYC Analyst:

Everyday I:

• Support our internal and external customers with AML/CFT Onboarding requirements for account opening and ongoing customer due diligence.
• Collect information from frontline staff and customers.
• Analyse and interrogate data received from various systems, customers and other sources to identify and verify customers.
• Inform customers on how to provide suitable verification information.

• I am responsible for Preventing and managing the impact of financial crime.
• Ensuring Compliance with AML/CFT, FATCA and CRS Policy through the collection and verification of customer data.
• Deliver simple and easy customer experiences, leading to great customer outcomes.
• Researched and interpreted corporate documentation to determine business and ownership structure.
• Offered internal support for audit, compliance and reporting activities.
• Partnered with client-facing teams to collect legal documents and associated information for regulatory and internal policies.

• The Regulatory and Control Operations (RACO) team is accountable for the development, implementation and ongoing leadership of the group's financial crime shared services
• RACO leads the Groups approach to managing Anti-money laundering/Counter-Terrorism financing, sanctions and anti-bribery and corruption risks and obligations through the provision of the following services: Correspondence Banking due diligence, AML/CTF Operations, Sanctions Operations, Government agency requests, customer verification screening.

• Generated accounts payable reports and reviewed them for accuracy; researched and resolved any issues discovered during analysis
• Reviewed invoices and statements; rectified instances of incomplete information and prompted collections proceedings for unpaid invoices
• Maintained electronic and hard-copy backup files for future reference and research
• Managed cash flow reporting, analyzed charge backs, posted cash receipts, and resolved any issues
• Identified and researched billing variances in order to maintain records system accuracy.

• Provided customer service and support at the New Zealand post office
• Handled phone calls, emails, and in-person interactions regarding customer and supplier queries
• Managed local and international parcels, tracked, couriered, and sent rural parcels
• Handled bill payments, vehicle registrations, and sales of international and local stamps.

• Worked as a Support Coordinator Quality Assurance at Operations in First National Bank Windhoek
• Checked and made sure branches adhere to the rules and regulations in terms of business and consumer account openings and that AML, FATCA, and BON rules are met
• Submitted monthly returns on FATCA/New to Bank Compliance
• Addressed errors, implemented solutions, and conducted training
• Provided relief to colleagues and participated in team activities.

• Worked as an Administrative Supervisor at Cedar Solar Namibia
• Handled invoicing, creditors, and debtors
• Distributed monthly statements to customers
• Managed switchboard, customer queries, and quotes
• Handled inward mail and daily driving as instructed by management
• Assisted with monthly tax returns and received on-the-job training on installation of solar water pumps.

• Worked as an Accounts Clerk and Assistant to Company secretary at QKR Navachab Gold Mine
• Handled invoicing, creditors, and debtors
• Distributed monthly statements to customers
• Managed switchboard, customer queries, and quotes
• Handled inward mail and daily driving as instructed by management
• Assisted with monthly tax returns and received on-the-job training on installation of solar water pumps.

• Worked as a Branch Coordinator at First National Bank Namibia
• Managed and controlled the whole branch and staff members
• Ensured efficiency of all staff employed
• Supported customer services and sold business and consumer products
• Processed all mandates, managed and filed cheque books
• Handled ATM relief and treasury duties.

• Acted as a Branch Administrator to the Karibib branch at First National Bank Namibia
• Provided support and made sure rules and procedures were followed at all times for risk elimination
• Completed daily reports and balanced monthly suspense and office accounts
• Supported customer care and service through email, telephone, and face-to-face interactions.

• Promoted to Multi Skilled Official at First National Bank Namibia
• Handled teller duties, foreign exchange, and inquiries
• Processed daily, weekly, and monthly revenue and non-interest revenue charges
• Managed internal and external mail
• Handled switchboard operations and customer assistance
• Balanced daily GL accounts and completed daily reports.

• Worked as a Teller/Foreign Exchange and Enquiries at First National Bank Namibia
• Handled teller duties, foreign exchange, and inquiries
• Processed credit and debit entries
• Managed internal and external mail
• Handled switchboard operations and customer assistance
• Balanced daily GL accounts and completed daily reports.

• Worked as an Administrator at First National Bank Namibia
• Handled various administrative tasks including filing, sorting, and maintaining financial documents
• Assisted service and finance management with filing and admin duties
• Controlled and managed front line and back office staff
• Provided assistance and made sure rules and procedures were followed at all times for risk elimination.