Carina Mandia
Auckland
Summary
Dynamic Claims Consultant with IAG New Zealand, skilled in claims analysis and customer service. Achieved significant reductions in claim resolution time through effective negotiation and thorough investigations. Proven ability to collaborate with cross-functional teams, ensuring compliance and enhancing operational efficiency while fostering strong client relationships.
Overview
6
6
years of professional experience
Work History
Claims Consultant
IAG New Zealand
Sylvia Park
07.2019 - Current
- Lodge claim forr I insured for Motor, home and content and commercial claim for banks requirements.
- Conducted initial assessments of claims to ensure completeness and accuracy.
- Collaborated with cross-functional teams to gather necessary documentation for claim resolutions.
- Organized and maintained electronic files related to client claims for easy access.
- Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
- Maintained strong relationships with clients, fostering trust and loyalty through excellent communication skills.
- Reviewed policy applications for accuracy, identifying errors that could impact future claims processing or payouts.
- Reduced claim resolution time with thorough investigations and effective negotiation techniques.
- Conducted detailed reviews of insurance policies to ensure compliance with regulatory requirements and industry standards.
- Collaborated with underwriters to establish accurate pricing models based on individual risk profiles.
- Improved claims processing efficiency by streamlining workflows and implementing best practices.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Examined claims forms and other records to determine insurance coverage.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Followed up with insured individuals regarding premium and deductibles payments.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
Education
Electronics And Communication Engineeringg
Saint Louis University
Skills
- Claims analysis
- Investigation techniques
- Policy interpretation
- Claims investigation
- Teamwork
- Teamwork and collaboration
- Insurance policy knowledge
- Time management
- Problem-solving
- Customer service
Timeline
Claims Consultant
IAG New Zealand
07.2019 - Current
Electronics And Communication Engineeringg
Saint Louis University